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1-844-399-7243
Knowledge base
Paid / Manage Your Account
Paid
7
Why am I unable to sign in to my account?
Signing up for Paid.com
Updating Your Paid.com Password
Contacting Paid Support
Updating your Company and Profile information
View all 7
Team
3
Invite teammates to join your Paid account
Remove teammates
Teammate roles
Subscriptions & Billing
3
How to change your plan
How to change your payment method
How to download a Paid subscription receipt
PaidShipping
FAQ
28
What is PaidShipping?
What do I need to use PaidShipping?
What can I ship?
Where can I Ship?
How do I know if my shipment processed?
View all 28
Claims
5
How can I see the status of my claim with PaidShipping insurance?
Do I need to submit paperwork for a claim?
Will my information be secure during the claims process?
How long will my claim take?
Why is a trace necessary for lost shipments?
Support
12
Who do I contact if I have a problem with a shipment or with the PaidShipping website?
Does PaidShipping produce all necessary documents for international shipments?
Does PaidShipping offer collect or Cash-On-Delivery (C.O.D) Services?
Do you have any shopping cart plugins?
How do I delete an address book entry?
View all 12
Account Settings
8
Are any reporting features available?
Can I export and save my shipment history data?
Can I set up multiple users?
How do I update the status of a user?
Should I create an account for each employee at my company?
View all 8
Payments
3
How do I pay for my shipments?
Does PaidShipping offer collect or Cash-On-Delivery (C.O.D) Services?
Will I be notified of all charges placed on my credit card?
Signing Up
2
How do I sign up for PaidShipping?
How long after I sign up before I can ship?
Shipping
28
What's the best way to process a shipment?
How do I get my shipment to the courier?
Does PaidShipping capture POD (Proof-Of-Delivery) information?
Can I create a Return Shipping Label?
Can I repeat a past shipment?
View all 28
Page Feedback
24
Manage Store Help Page
My Info Help Page
Boxes Help Page
Preferences & Defaults Page
Manifest Help Page
View all 24
Tech Support
13
How do I integrate my BigCommerce store?
What is Ecwid?
How do I integrate my Magento store?
How do I disable carriers in my e-commerce store?
What is a custom box?
View all 13
PaidPayments
Invoicing
4
How do I send an Invoice to a customer?
How do I know if an Invoice has been viewed?
How do I cancel an Invoice?
How do I save an Invoice as a draft?
Quick Charge (Virtual Terminal)
2
How do I process a transaction with the virtual terminal?
How do I add a payment method to a customer?
Checkout Page
10
How to embed Checkouts in your Wordpress Site
How to embed Checkouts in your Squarespace Site
How to embed Checkouts in your Wix Site
How to use Checkouts with your social media accounts
How to embed Checkouts in PaidWeb
View all 10
Customers
4
How to add a new Customer
How do I view my customers?
How to Edit/Delete a Customer
How to add a separate Billing and Shipping Address for a Customer
Products & Services
0
Subscriptions
1
How do I setup a Subscription for a customer?
Payouts
1
How do I view my payout?
Disputes
3
How to respond to a Disputed payment
Best Practices when Submitting Evidence
Preventing Disputes from occurring
Payments General
16
Payment Processing Terminology 101
What do the different AVS or CVV codes mean?
What does Chargeback Ratio mean?
What is a Card-Not-Present Transaction?
What is a Chargeback?
View all 16
PaidCart
General
25
How do I add a promotional or featured banner?
How do I manually add an order?
How can I view my orders?
How do I add a cart customer?
How do I view my cart customers?
View all 25
Technical Support
1
How do I integrate my WooCommerce Store?
PaidWeb
Technical Support
0
Website Builder
0
Widgets
0
Auction Inc
Downloads
0
Affiliate Program
0
Support Options
0
Misc
0
Shipping Engine / All Products
0
Specific Products
0