1 42000065468 2019-06-14T14:42:49-04:00 1 1 42000104538 false Shipping 7 2019-06-14T14:42:49-04:00 1 1 2019-06-14T16:52:37-04:00 0 0 Processing a shipment with PaidShipping is a breeze! To process a shipment, log into your account and choose from one of the three options available under Shipping in the sidebar on the left side of the page. Quick Quote Easily get a rough idea of the cost without entering the full address details of where you're shipping to. Just enter the postal code and a few dimensions and receive a quote within seconds. You can also turn a quote into a full shipment by choosing one of the rates. This will take you to Quote & Ship with the details you've already filled in. Quote & Ship You can do a shipment with one or multiple items by selecting Quote & Ship. The system will guide you through processing the shipment. You just need to ensure you have all your details including full addresses, and weight and dimensions of the parcels available to input. Once you have input the details, you will be able to select the service you want and choose whether you would like a pickup or a drop off. Once this is done and the payment has been processed, your shipping label will be generated. Print it out, put it on the parcel and you’re good to go! Multiple Shipments If you are shipping the same item to multiple destinations, the new Multiple Shipments option is for you! Easily choose multiple destinations, enter your package details, and then view a breakdown of price for each destination and a total. We will choose the least expensive option for each location on your behalf. When you select Place Bulk Shipment, you'll be provided with a label for each package! <p dir="ltr">Processing a shipment with PaidShipping is a breeze!</p><p><br></p><p dir="ltr">To process a shipment, log into your account and choose from one of the three options available under <em>Shipping</em> in the sidebar on the left side of the page.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421041/original/QvSbvY2Y4lsvsPZ8DXMrhvCiaSpGQmPHTA.png?1630928580" data-fileid="42023262820" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023262820/original/geplr7WtsAM01UaNKo0tI-zi9ELsJltvnA.png?1560545542" data-uniquekey="1560545538560" width="320" height="386"></p><p><br></p><p dir="ltr"><br></p><p dir="ltr"><strong>Quick Quote</strong></p><p><br></p><p dir="ltr">Easily get a rough idea of the cost without entering the full address details of where you're shipping to. Just enter the postal code and a few dimensions and receive a quote within seconds.</p><p dir="ltr"><br></p><p dir="ltr">You can also turn a quote into a full shipment by choosing one of the rates. This will take you to <em>Quote &amp; Ship</em> with the details you've already filled in.</p><p dir="ltr"><strong><br></strong></p><p dir="ltr"><strong>Quote &amp; Ship</strong></p><p><br></p><p dir="ltr">You can do a shipment with one or multiple items by selecting <em>Quote &amp; Ship</em>. The system will guide you through processing the shipment. You just need to ensure you have all your details including full addresses, and weight and dimensions of the parcels available to input.</p><p><br></p><p dir="ltr">Once you have input the details, you will be able to select the service you want and choose whether you would like a pickup or a drop off. Once this is done and the payment has been processed, your shipping label will be generated. Print it out, put it on the parcel and you’re good to go!</p><p dir="ltr"><br></p><p dir="ltr"><strong>Multiple Shipments</strong></p><p><br></p><p dir="ltr">If you are shipping the same item to multiple destinations, the new <em>Multiple Shipments</em> option is for you! Easily choose multiple destinations, enter your package details, and then view a breakdown of price for each destination and a total. We will choose the least expensive option for each location on your behalf. When you select <strong>Place Bulk Shipment</strong><em>,</em> you'll be provided with a label for each package!</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421043/original/x7LlRHoTmmOR8d5ySz_BuOo6KettqvwBhA.png?1630928581" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027902061/original/ZGvHfkJ3oqBX4jMUvkRW4FntuKGU71zwtA.png?1567120794" data-fileid="42027902061" data-uniquekey="1567120779482"></p> 42000104538 29 42000060384 2019-09-16T16:29:21-04:00 42009804777 1 2 0 0 What's the best way to process a shipment? 2019-09-16T16:29:21-04:00 42013925568 1 2019-06-14T16:53:02-04:00 0 0 During the shipment creation process, you have the choice between a pick-up or a drop-off. Choose either Pickup and select pickup times, or choose Drop-Off, and take your package to any authorized drop-off location for the courier you have chosen. Links to find the closest drop-off location are provided during the process!  <h3>During the shipment creation process, you have the choice between a pick-up or a drop-off.</h3><p><br></p><p>Choose either <em>Pickup</em> and select pickup times, or choose <em>Drop-Off</em>, and take your package to any authorized drop-off location for the courier you have chosen.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421045/original/pwVx_nAWwi8zqtX21UzYbTyYqaHJI18sbw.png?1630928581" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027902169/original/gqkfozqDmuShFC5W0qMBCTHEc0wXvT8HRw.png?1567120930" data-fileid="42027902169" data-uniquekey="1567120872623" style="width: 1072px;"></p><p><br></p><p>Links to find the closest drop-off location are provided during the process! </p><p><br></p> 42000104538 24 42000060385 2019-09-16T16:28:50-04:00 42009804777 2 2 0 0 How do I get my shipment to the courier? 2019-09-16T16:28:50-04:00 42013925568 1 2019-06-14T16:53:23-04:00 0 0 Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the magnifying glass under Action to view shipment details.  <div rel="clipboard_data">Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our <em>History &amp; Tracking</em> tool and clicking the magnifying glass under <strong>Action</strong> to view shipment details. </div><p><br></p> 42000104538 34 42000060386 2019-06-14T16:53:23-04:00 42013925568 3 2 0 0 Does PaidShipping capture POD (Proof-Of-Delivery) information? 2019-09-16T16:50:23-04:00 42013925568 1 2019-06-14T17:04:17-04:00 0 0 Yes, of course! You can easily create a return shipping label for a parcel to be picked up at a different address and shipped back to you by inputting the ship from and ship to accordingly, then printing the label. You can then provide this label to the sender. <p>Yes, of course! You can easily create a return shipping label for a parcel to be picked up at a different address and shipped back to you by inputting the ship from and ship to accordingly, then printing the label. You can then provide this label to the sender.</p><p><br></p><p><br></p> 42000104538 42 42000060403 2019-06-14T17:04:17-04:00 42013925568 4 2 0 0 Can I create a Return Shipping Label? 2019-09-16T16:49:57-04:00 42013925568 1 2019-06-14T17:04:30-04:00 0 0 Yes, you can! In History & Tracking, or on the Dashboard for your most recent shipments, you have an option to repeat any past shipment. Just find the shipment you want to redo and select the Repeat button. <div rel="clipboard_data"> <p dir="ltr">Yes, you can! In <em>History &amp; Tracking</em>, or on the Dashboard for your most recent shipments, you have an option to repeat any past shipment. Just find the shipment you want to redo and select the <strong>Repeat</strong> button.</p> <p><br></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421046/original/hq8up1EpJBwWeuIqTIXKsBoEnR93GcDCQg.png?1630928582" data-fileid="42023263372" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263372/original/NIXiMr92KtlG6-x6nuDFNCwe6VZNkhdPwg.png?1560546266" data-uniquekey="1560546263659" width="624" height="47"></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421047/original/Lf5MdbgDZtZaQ1BeHbd3Si1AfFsadG3GRw.png?1630928582" data-fileid="42023263371" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263371/original/EvIm8iJu1vh6TCfUOBgGJhVZWiLGnMm8Cg.png?1560546266" data-uniquekey="1560546263659" width="624" height="84"></p> </div><p><br></p> 42000104538 20 42000060404 2019-06-14T17:04:30-04:00 42013925568 5 2 0 0 Can I repeat a past shipment? 2019-09-16T16:49:48-04:00 42013925568 1 2019-06-14T17:05:02-04:00 0 0 PaidShipping can order for you, free of cost, supplies from the couriers. You just need to reach out to our support team, and we can order courier packs, envelopes, and label pouches. Our Support Team is available at 1-844-399-7243 whenever you need a hand, or e-mail them directly at support@paidshipping.com.  <p dir="ltr">PaidShipping can order for you, free of cost, supplies from the couriers. You just need to reach out to our support team, and we can order courier packs, envelopes, and label pouches.</p><p><br></p><p>Our Support Team is available at 1-844-399-7243 whenever you need a hand, or e-mail them directly at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>. </p><p><br></p> 42000104538 9 42000060406 2019-09-16T16:49:28-04:00 42009804777 6 2 0 0 How do I order supplies? 2019-09-16T16:49:28-04:00 42013925568 1 2019-06-14T17:05:14-04:00 0 0 This one depends on the courier you choose. FedEx, UPS and USPS for example pick up once per location per day.  This one depends on the courier you choose. FedEx, UPS and USPS for example pick up once per location per day. <p><br></p> 42000104538 7 42000060407 2019-09-16T16:24:13-04:00 42009804777 7 2 0 0 How many times does the courier pick up each day? 2019-09-16T16:24:14-04:00 42013925568 1 2019-06-14T17:06:24-04:00 0 0 Yes!  First, Login to PaidShipping Select Tools, then select My Pickups You can also see pickups scheduled for today directly on the Dashboard.  <p>Yes! </p><ol> <li>First, <a href="https://app.paidshipping.com" rel="noopener noreferrer" target="_blank">Login to PaidShipping</a> </li> <li>Select <em>Tools</em>, then select <strong>My Pickups</strong><br><br> </li> <li><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421050/original/B0IXTTmjJU5D-ayY0dXn5x8Yr_CaBlAN9Q.png?1630928585" data-fileid="42027902245" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027902245/original/nmCtudSMA3l-_OjGYoADdVEiCnTRGISFFw.png?1567121071" data-uniquekey="1567121065785"></li> </ol><p><br></p><p>You can also see pickups scheduled for today directly on the Dashboard. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421051/original/yih4hbf7zqm1ClsYKMnBp9ycCSSQ28Ndhw.png?1630928585" data-fileid="42023263406" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263406/original/cIPhzeiVvp98tvAbU3eXAarlZrH0IssY8w.png?1560546329" data-uniquekey="1560546326150" width="364" height="304"></p><p><br></p> 42000104538 8 42000060410 2019-09-16T16:27:45-04:00 42009804777 8 2 0 0 Can I see more information about my pick-ups? 2019-09-16T16:27:46-04:00 42013925568 1 2019-06-14T17:06:56-04:00 0 0 Please contact our support team for assistance regarding missed pickups. Our Support Team is available at 1-844-399-7243, or via e-mail at support@paidshipping.com.  Please note, Canpar will make two attempts on consecutive business days to complete pickups.  <p>Please contact our support team for assistance regarding missed pickups. Our Support Team is available at 1-844-399-7243, or via e-mail at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>. </p><p><br></p><p>Please note, Canpar will make two attempts on consecutive business days to complete pickups. </p><p><br></p> 42000104538 7 42000060412 2019-09-16T16:49:09-04:00 42009804777 9 2 0 0 What happens if my shipment wasn't picked up? 2019-09-16T16:49:09-04:00 42013925568 1 2019-06-14T17:07:10-04:00 0 0 Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests.  <div rel="clipboard_data"><p>Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. </p></div><p><br></p> 42000104538 6 42000060414 2019-06-14T17:07:10-04:00 42013925568 10 2 0 0 Can I get a refund for a missed pickup? 2019-09-16T16:48:10-04:00 42013925568 1 2019-06-14T17:07:40-04:00 0 0 If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information. If it has already been picked up, the courier will correct the details to the best of their ability. You may see an adjustment charge following this type of correction.  If the delivery address is wrong, please contact our support team to get the details corrected as soon as possible. Our Support Team is available at 1-844-399-7243, or via e-mail at support@paidshipping.com.  <p dir="ltr">If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information.</p><p><br></p><p dir="ltr">If it has already been picked up, the courier will correct the details to the best of their ability. You may see an adjustment charge following this type of correction. </p><p><br></p><p dir="ltr">If the delivery address is wrong, please contact our support team to get the details corrected as soon as possible.</p><p dir="ltr"><br></p><p>Our Support Team is available at 1-844-399-7243, or via e-mail at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>. </p><p><br></p> 42000104538 7 42000060416 2019-09-16T16:47:54-04:00 42009804777 11 2 0 0 What if there’s a mistake on my label? 2019-09-16T16:47:54-04:00 42013925568 1 2019-06-14T17:08:10-04:00 0 0 We do! You can ship up to 6 pallets in an LTL freight order. Each pallet can weigh up 2,000 lbs. You just need to select LTL Freight as your package type.  <div rel="clipboard_data"><p>We do! You can ship up to 6 pallets in an LTL freight order. Each pallet can weigh up 2,000 lbs. You just need to select <em>LTL Freight</em> as your package type. </p></div><p><br></p> 42000104538 10 42000060417 2019-06-14T17:08:10-04:00 42013925568 12 2 0 0 Do you have LTL/Freight? 2019-09-16T16:47:20-04:00 42013925568 1 2019-06-14T17:08:26-04:00 0 0 You can track a shipment online in your account from History & Tracking. This can be accessed in the sidebar under the Manage section, by selecting History & Tracking to search for the shipment and view the status.  For more information regarding your shipment, select the magnifying glass icon under Action.  If you only have the courier tracking number, you can track a shipment directly on the courier's website by inputting the tracking number in the appropriate search field.    <p>You can track a shipment online in your account from <em>History &amp; Tracking</em>. This can be accessed in the sidebar under the <em>Manage</em> section, by selecting <strong>History &amp; Tracking</strong> to search for the shipment and view the status. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421052/original/qf_0Qtp-fR4VXgb7SKpQ8iNASLKdgZ8kMg.png?1630928586" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027970264/original/m02XWEejwlvHQzJr9lsVDqbV1zeuCsEEOw.png?1567199455" data-fileid="42027970264" data-uniquekey="1567199291678"></p><p><br></p><p>For more information regarding your shipment, select the magnifying glass icon under <em>Action</em>. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421053/original/z2qqlebYKBVmMRw61_Y5FJrzjGOc3-eO-Q.png?1630928586" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027970229/original/WnoXgdRkWPLfEzUgiTWdYH4sLXwsjiQ8AQ.png?1567199383" data-fileid="42027970229" data-uniquekey="1567199291678" style="width: 1211px;"></p><p><br></p><p>If you only have the courier tracking number, you can track a shipment directly on the courier's website by inputting the tracking number in the appropriate search field.   </p><p><br></p> 42000104538 9 42000060418 2019-09-16T16:22:53-04:00 42009804777 13 2 0 0 How can I track my shipment? 2019-09-16T16:22:54-04:00 42013925568 1 2019-06-14T17:08:43-04:00 0 0 Your address book is built right into the shipping tool! You can call up contacts simply by entering the first few letters of their name or company address in the Search field at the beginning of a shipment.  <div rel="clipboard_data"> <p>Your address book is built right into the shipping tool!</p> <p><br></p> <p>You can call up contacts simply by entering the first few letters of their name or company address in the <em>Search</em> field at the beginning of a shipment. </p> <p><br></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421055/original/UiFyhvM7_ceYWwODi9zqpiJlafj2n1u5bA.png?1630928587" data-fileid="42023263529" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263529/original/JGD-6wzf7nTHfNuu9yAWoZ2yTO0q8iodag.png?1560546519" data-uniquekey="1560546517162"></p> </div><p><br></p> 42000104538 7 42000060420 2019-06-14T17:08:43-04:00 42013925568 14 2 0 0 How do I ship to a contact in my address book? 2019-09-16T16:48:50-04:00 42013925568 1 2019-06-14T17:09:22-04:00 0 0 Yes! Any address book contact can be set as your default ship-from address. To setup a default Ship From address: After selecting the Address Book section in the menu, you can find the address you want to use one of two ways: By Name: Select the By Name tab and navigate to the contact you wish to use. Select Edit, and then check the Default Ship from button. Select Save once done. <div rel="clipboard_data"> <p>Yes! Any address book contact can be set as your default ship-from address.</p> <p><br></p> <p>To setup a default <em>Ship From</em> address:</p> <p><br></p> <p dir="ltr">After selecting the <em>Address Book</em> section in the menu, you can find the address you want to use one of two ways:</p> <p><br></p> <ol><li dir="ltr">By Name: Select the <strong>By Name </strong>tab and navigate to the contact you wish to use. Select <strong>Edit</strong>, and then check the <strong>Default Ship from</strong> button. Select <strong>Save </strong>once done.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421056/original/KV_CjNimD6rkW2j9MNAXdhEagETFkMNr-Q.png?1630928587" data-fileid="42023263551" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263551/original/D753197ts4kl9XTrORku9HKGcSSpjcfTWA.png?1560546555" data-uniquekey="1560546552505"> </li></ol> </div><p><br></p> 42000104538 11 42000060422 2019-06-14T17:09:22-04:00 42013925568 15 2 0 0 Can I set a default address for my shipments? 2019-09-16T16:46:54-04:00 42013925568 1 2019-06-14T17:09:44-04:00 0 0 You can save an address book two different ways: When processing a shipment, you can save the address by simply selecting the Save To Address Book check box when completing the shipment details. Once you have processed your shipment the address will then be saved in your address book.  If you want to add a contact before shipping: 1. Access your address book in the Manage section in the sidebar and select Address Book.   2. Select the Add New button on the top right side of the page.  3. Fill out the details and once complete, select Save. <p>You can save an address book two different ways:</p><p><br></p><p>When processing a shipment, you can save the address by simply selecting the <strong>Save To Address Book</strong> check box when completing the shipment details. Once you have processed your shipment the address will then be saved in your address book. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421057/original/GF90sZ3OZHhd7pEo24_eM2VKs-bPFdscBA.png?1630928588" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42028953445"></p><p><br></p><p>If you want to add a contact before shipping:</p><p><br></p><p>1. Access your address book in the <em>Manage </em>section in the sidebar and select <strong>Address Book</strong>.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421058/original/0DHkVOTT5uYQcT_CKdQXnSZLpzcYkIp_NQ.png?1630928589" data-fileid="42027899206" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="42028953283"> </p><p><br></p><p>2. Select the <strong>Add New</strong> button on the top right side of the page. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421059/original/yc_paD8HZ_mKNMNYvkt-i4mPEQ_xnq_sIQ.png?1630928589" data-fileid="42023263555" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263555/original/lyI2LZEEGZzxRpBFLXypfgDJBpQEksvfXA.png?1560546575" data-uniquekey="1560546568804" width="308" height="171"></p><p><br></p><p>3. Fill out the details and once complete, select <strong>Save</strong>.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421060/original/IG0yc1KjYgIvQKXxfBa2pXt7woFRnDklpQ.png?1630928589" data-fileid="42023263556" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023263556/original/zUb9C0hLCPwpvP7S_0qxopJsfSI60pyiHg.png?1560546576" data-uniquekey="1560546568804" width="551" height="848"></p><p><br></p> 42000104538 13 42000060424 2019-09-16T16:50:46-04:00 42009804777 16 2 0 0 How do I add contacts to the address book? 2019-09-16T16:50:46-04:00 42013925568 1 2019-06-14T17:09:58-04:00 0 0 Yes. You can ship from the US to over 200 countries and territories. You can also ship from these international locations back into the US.   <p>Yes. You can ship from the US to over 200 countries and territories. You can also ship from these international locations back into the US.  </p><p><br></p><p><br></p> 42000104538 11 42000060425 2019-09-16T16:24:00-04:00 42009804777 17 2 0 0 Can I ship internationally? 2019-09-16T16:24:00-04:00 42013925568 1 2019-06-14T17:10:16-04:00 0 0 For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the brokerage charges are included in the cost of shipping.  For LTL shipments you will be required to provide your own broker. <div rel="clipboard_data"><div rel="clipboard_data"><p dir="ltr">For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL &amp; FedEx), the brokerage charges are included in the cost of shipping. </p><p dir="ltr">For LTL shipments you will be required to provide your own broker.</p></div><p><br></p></div><p><br></p> 42000104538 24 42000060426 2019-06-14T17:10:16-04:00 42013925568 18 2 0 0 Do I need a broker to ship internationally? 2019-09-16T16:46:10-04:00 42013925568 1 2019-06-14T17:10:29-04:00 0 0 Duties and Taxes may apply on any international shipment whether you're shipping to or from USA. Many factors including the type of product, the country it was made in, the destination, etc. can affect the amount of duties and taxes. Some countries may also charge taxes on the cost of the shipping service itself. These are assessed by the destination country. If you select the shipper to pay duties and taxes these will be charged to your credit card as an adjustment. If you select the receiver to pay duties and taxes, these will be collected by the courier directly, usually before the delivery of the parcel can take place.  <div rel="clipboard_data"><p dir="ltr">Duties and Taxes may apply on any international shipment whether you're shipping to or from USA. Many factors including the type of product, the country it was made in, the destination, etc. can affect the amount of duties and taxes. Some countries may also charge taxes on the cost of the shipping service itself.</p><p dir="ltr"><br></p><p dir="ltr">These are assessed by the destination country. If you select the shipper to pay duties and taxes these will be charged to your credit card as an adjustment. If you select the receiver to pay duties and taxes, these will be collected by the courier directly, usually before the delivery of the parcel can take place. </p></div><p><br></p> 42000104538 7 42000060427 2019-09-16T16:45:25-04:00 42009804777 19 2 0 0 Will Duties and Taxes apply to international shipments? 2019-09-16T16:45:25-04:00 42013925568 1 2019-06-14T17:10:47-04:00 0 0 Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certain products may require additional paperwork. We would recommend doing a bit of research on your items before sending them. Requirements may also vary depending on the destination country.  <div rel="clipboard_data">Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certain products may require additional paperwork. We would recommend doing a bit of research on your items before sending them. Requirements may also vary depending on the destination country. </div><p><br></p> 42000104538 9 42000060428 2019-06-14T17:10:47-04:00 42013925568 20 2 0 0 Do I need to fill out a commercial invoice to ship international? 2019-09-16T16:44:28-04:00 42013925568 1 2019-06-14T17:11:12-04:00 0 0 An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment and delivery details are different than what was originally input when the shipment was created. If you get an adjustment, the details will be on the bottom of your invoice.    <div rel="clipboard_data">An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment and delivery details are different than what was originally input when the shipment was created. If you get an adjustment, the details will be on the bottom of your invoice.   </div><p><br></p> 42000104538 9 42000060430 2019-06-14T17:11:12-04:00 42013925568 21 2 0 0 What is an adjustment? 2019-09-16T16:34:59-04:00 42013925568 1 2019-06-14T17:11:51-04:00 0 0 This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base & fuel will change. These can change for any of the following reasons: Weight or dimensions changes (Billable Weight) When a shipment travels through the courier’s sortation system, it will be automatically weighed and measured. If the measurements recorded by the courier are higher than the shipment details input when the shipment was created, the courier will charge an adjustment fee. To avoid this type of adjustment, please weigh and measure your boxes carefully. For any partial numbers, always round up. Be sure to measure even if the dimensions are printed on the box. Sometimes these measurements have been rounded down which will cause adjustments. We recommend measuring these boxes the first time they’re used. Return to Sender These often look exactly like billable weight adjustment. Usually, however, the weight is exactly double and the adjustment will be very similar to the cost of the shipment. If a shipment was sent back to your Ship To address for any reason you should expect a return to sender fee. Incorrect Package Type This occurs when the packaging type used for a shipment does not match the service selected. For example, if you select a ground service but send the item out in an express pak, the service will be upgraded.   These packaging types  (courier branded express pack or envelope ) are always express services so the cost of the shipment is adjusted for the difference between the service selected and the service of the package type used. Beyond Delivery Area Surcharge This charge does not get applied on its own. This charge is calculated as a percentage of the weight of a shipment and varies based on the destination. If there is a billable weight adjustment on a shipment that has a beyond delivery area surcharge, this will also increase as well. Change of Address  If an address is wrong, the couriers will automatically make an effort to correct the address on a shipment and complete the delivery. Unit numbers, buzz codes, street type, direction, etc. (no matter how small they may seem) are important parts of addresses. In Calgary, a 5th St. SW intersects with a 5th Ave. SW! Residential If a delivery is going to a residential address and the residential option is not selected, the courier will add the charge after the fact. Re-Delivery Attempts  If a delivery was incomplete because the receiver wasn’t home and the parcel is not left at the door, a second attempt can be requested for a fee. Duties and Taxes   Duties and Taxes may apply on any international shipment. Many factors including the type of product, the country it was made in, the destination, etc. can affect the amount of duties and taxes.  These are assessed by the destination country. If you select the shipper to pay duties and taxes these will be charged to your credit card as an adjustment. If you select the receiver to pay duties and taxes, these will be collected by the courier directly, usually before the delivery of the parcel can take place.    Special Handling/Extra Care  Special handling is always at the discretion of the couriers and many different situations can trigger this to happen. If special handling occurs, the shipment is removed from the mechanized sortation system and is transported manually. This is to protect not only the item itself but also other shipments and the courier’s equipment.  Special Handling is not black and white. Clients may say they shipped something before and did not incur special handling. This is likely the case but we can never guarantee it won’t be applied on a shipment.  Note that an adjustment to the weight or dimensions could automatically trigger special handling. Items Requiring Special Handling Non-packaged (unboxed) Objects not fully encased in a suitable shipping container (e.g., tires, pails, articles wrapped in stretch wrap, duffel bags) Articles which, due to their nature (e.g., size, shape, packaging, contents), are deemed unsuitable for the sorting system (e.g., ball bearings, nuts, bolts and fasteners, liquids, wooden or metal crates) Heavyweight/Oversized Pieces  Straps or excessive tape Items wrapped in plastic wrap or shrink wrap Liquids  Aerosols       <p dir="ltr">This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &amp; fuel will change.</p><p dir="ltr"><br></p><p dir="ltr">These can change for any of the following reasons:</p><p><br></p><ul><li dir="ltr"><strong>Weight or dimensions changes (Billable Weight)</strong><br><br>When a shipment travels through the courier’s sortation system, it will be automatically weighed and measured. If the measurements recorded by the courier are higher than the shipment details input when the shipment was created, the courier will charge an adjustment fee.<br><br>To avoid this type of adjustment, please weigh and measure your boxes carefully. For any partial numbers, always round up.<br><br>Be sure to measure even if the dimensions are printed on the box. Sometimes these measurements have been rounded down which will cause adjustments. We recommend measuring these boxes the first time they’re used.<br><br></li><li><strong>Return to Sender</strong><br><br>These often look exactly like billable weight adjustment. Usually, however, the weight is exactly double and the adjustment will be very similar to the cost of the shipment. If a shipment was sent back to your Ship To address for any reason you should expect a return to sender fee.<br><br></li><li><strong>Incorrect Package Type</strong><br><br><p dir="ltr">This occurs when the packaging type used for a shipment does not match the service selected. For example, if you select a ground service but send the item out in an express pak, the service will be upgraded.  </p><p dir="ltr">These packaging types  (courier branded express pack or envelope ) are always express services so the cost of the shipment is adjusted for the difference between the service selected and the service of the package type used.<br><br></p></li><li><strong>Beyond Delivery Area Surcharge</strong><br><br>This charge does not get applied on its own. This charge is calculated as a percentage of the weight of a shipment and varies based on the destination. If there is a billable weight adjustment on a shipment that has a beyond delivery area surcharge, this will also increase as well.<br><br></li><li><strong>Change of Address </strong><br><br>If an address is wrong, the couriers will automatically make an effort to correct the address on a shipment and complete the delivery.<br><br>Unit numbers, buzz codes, street type, direction, etc. (no matter how small they may seem) are important parts of addresses. In Calgary, a 5th St. SW intersects with a 5th Ave. SW!<br><br></li><li><strong>Residential</strong><br><br>If a delivery is going to a residential address and the residential option is not selected, the courier will add the charge after the fact.<br><br></li><li><strong>Re-Delivery Attempts </strong><br><br>If a delivery was incomplete because the receiver wasn’t home and the parcel is not left at the door, a second attempt can be requested for a fee.<br><br></li><li><strong>Duties and Taxes  </strong><br><br><p dir="ltr">Duties and Taxes may apply on any international shipment. Many factors including the type of product, the country it was made in, the destination, etc. can affect the amount of duties and taxes. </p><p dir="ltr">These are assessed by the destination country. If you select the shipper to pay duties and taxes these will be charged to your credit card as an adjustment. If you select the receiver to pay duties and taxes, these will be collected by the courier directly, usually before the delivery of the parcel can take place. </p> </li><li><strong>Special Handling/Extra Care </strong><br><br><p dir="ltr">Special handling is always at the discretion of the couriers and many different situations can trigger this to happen. If special handling occurs, the shipment is removed from the mechanized sortation system and is transported manually. This is to protect not only the item itself but also other shipments and the courier’s equipment. </p><p dir="ltr">Special Handling is not black and white. Clients may say they shipped something before and did not incur special handling. This is likely the case but we can never guarantee it won’t be applied on a shipment. </p><p dir="ltr">Note that an adjustment to the weight or dimensions could automatically trigger special handling.<br><br></p><table><tbody><tr><td><p dir="ltr">Items Requiring Special Handling</p></td></tr><tr><td><ul><li dir="ltr"><p dir="ltr">Non-packaged (unboxed)</p></li><li dir="ltr"><p dir="ltr">Objects not fully encased in a suitable shipping container (e.g., tires, pails, articles wrapped in stretch wrap, duffel bags)</p></li><li dir="ltr"><p dir="ltr">Articles which, due to their nature (e.g., size, shape, packaging, contents), are deemed unsuitable for the sorting system (e.g., ball bearings, nuts, bolts and fasteners, liquids, wooden or metal crates)</p></li><li dir="ltr"><p dir="ltr">Heavyweight/Oversized Pieces </p></li><li dir="ltr"><p dir="ltr">Straps or excessive tape</p></li><li dir="ltr"><p dir="ltr">Items wrapped in plastic wrap or shrink wrap</p></li><li dir="ltr"><p dir="ltr">Liquids </p></li><li dir="ltr"><p dir="ltr">Aerosols</p></li></ul></td></tr></tbody></table></li></ul><p>     </p> 42000104538 9 42000060431 2019-06-14T17:11:51-04:00 42013925568 22 2 0 0 My invoice says Base & Fuel, what does this mean? 2019-09-16T16:34:45-04:00 42013925568 1 2019-06-14T17:12:20-04:00 0 0 Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call our world-class Support Team at 1-844-399-7243, or via e-mail at support@paidshipping.com.  <p dir="ltr">Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute.</p><p><br></p><p>You can call our world-class Support Team at 1-844-399-7243, or via e-mail at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>. </p><p><br></p> 42000104538 7 42000060432 2019-09-16T16:34:09-04:00 42009804777 23 2 0 0 Can I request a refund for an adjustment charge? 2019-09-16T16:34:10-04:00 42013925568 1 2019-06-14T17:13:31-04:00 0 0 You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select History and Tracking. Search for a specific shipment or select the correct shipment from the default list displayed. Select the red Cancel button in the Action column to cancel the shipment. If it’s after the creation date, please reach out to our support team to cancel shipments within 90 days of their creation date.  Contact our world-class Support Team at 1-844-399-7243. You can also email our team at support@paidshipping.com.  <p>You can cancel a shipment in your account the same day it’s created. </p><p><br></p><p>To cancel a shipment:</p><p><br></p><ol> <li>From the sidebar, go to <em>Manage </em>and then select <strong>History and Tracking.</strong><br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421063/original/O3Kmub7BKtAuPPejUQgtnNAdhS38ZVydrA.png?1630928590" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027970281/original/FmaJ4pnMe_RsFOMv6e-KDqoQqg6uFqIfhA.png?1567199493" data-fileid="42027970281" data-uniquekey="1567199490786"><br> </li> <li>Search for a specific shipment or select the correct shipment from the default list displayed.<br><br> </li> <li>Select the red <strong>Cancel </strong>button in the <em>Action </em>column to cancel the shipment.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421064/original/BkWd-81DtewkG9DjOZIcea0YBH5bg3rmkw.png?1630928590" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027970363/original/pj0kDT491j9qjulxqxUNlK8SgKbPoSUS2A.png?1567199586" data-fileid="42027970363" data-uniquekey="1567199490786" style="width: 1384px;"> </li> </ol><p><br></p><p>If it’s after the creation date, please reach out to our support team to cancel shipments within 90 days of their creation date. </p><p><br>Contact our world-class Support Team at 1-844-399-7243. You can also email our team at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>. </p><p><br></p> 42000104538 9 42000060433 2019-09-16T16:20:57-04:00 42009804777 24 2 0 0 How long do I have to cancel a shipment? 2019-09-16T16:20:57-04:00 42013925568 1 2019-06-14T17:14:15-04:00 0 0 Depending on the size of your business, we do offer services at discounted rates.     If you have rates negotiated with a courier, you may find PaidShipping rates are still much lower; it depends on multiple factors including transaction volume and the type of shipments made.  For additional support with Pre-Negotiated rates, you can call our world-class Heroic Support Team at 1-844-399-7243, or via e-mail at support@paidshipping.com. <p>Depending on the size of your business, we do offer services at discounted rates. </p><p>  </p><p>If you have rates negotiated with a courier, you may find PaidShipping rates are still much lower; it depends on multiple factors including transaction volume and the type of shipments made. </p><p><br></p><p>For additional support with Pre-Negotiated rates, you can call our world-class Heroic Support Team at 1-844-399-7243, or via e-mail at <a href="mailto:support@shiptime.com" target="_top">support@paidshipping.com</a>.</p><p><br></p> 42000104538 10 42000060434 2019-09-16T16:32:13-04:00 42009804777 25 2 0 0 If I already have discounted rates negotiated with a courier, can I use that discount on PaidShipping? 2019-09-16T16:32:13-04:00 42013925568 1 2019-06-14T17:14:39-04:00 0 0 You will not need to contact the couriers directly! PaidShipping takes the confusion out of dealing with multiple couriers. If you have a question or concern, please call our Support Team at 1-844-399-7243, and we'll work with the couriers on your behalf to resolve any issues.  <p>You will not need to contact the couriers directly! PaidShipping takes the confusion out of dealing with multiple couriers. If you have a question or concern, please call our Support Team at 1-844-399-7243, and we'll work with the couriers on your behalf to resolve any issues. </p><p><br></p> 42000104538 7 42000060435 2019-09-16T16:31:12-04:00 42009804777 26 2 0 0 Will I ever need to contact couriers directly? 2019-09-16T16:31:12-04:00 42013925568 1 2019-06-14T17:15:06-04:00 0 0 For international shipments, PaidShipping will collect the necessary information and automatically create your commercial invoice – a required document for cross border shipments.    In some cases, depending on what you are shipping, you may need additional documents (for example an FCC form for electronic goods) to accompany your shipment. Check with your broker for more information.  <p>For international shipments, PaidShipping will collect the necessary information and automatically create your commercial invoice – a required document for cross border shipments.</p>  <p>In some cases, depending on what you are shipping, you may need additional documents (for example an FCC form for electronic goods) to accompany your shipment. Check with your broker for more information. </p><p><br></p> 42000104538 10 42000060436 2019-06-14T17:15:06-04:00 42013925568 27 2 0 0 Does PaidShipping produce all necessary documents for international shipments? 2019-09-16T16:30:06-04:00 42013925568 1 2019-06-14T17:15:20-04:00 0 0 For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees in addition to other duties and taxes after your shipment crosses the border.  <div rel="clipboard_data">For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees in addition to other duties and taxes after your shipment crosses the border. </div><p><br></p> 42000104538 8 42000060437 2019-06-14T17:15:20-04:00 42013925568 28 2 0 0 Are brokerage charges included in the rates I see? 2019-09-16T16:29:39-04:00 42013925568