1 42000065468 2019-06-13T19:06:46-04:00 1 1 42000104531 false Account Settings 4 2019-06-13T19:06:46-04:00 1 1 2019-06-13T19:07:03-04:00 0 0 The dashboard section (accessible through the sidebar) will provide you with insights into your shipping activities.  In History & Tracking you can sort and filter to view only the shipments you are interested in. Upon searching for certain shipments by date, or other identifiers, you can review the shipments in more detail in your account. <p dir="ltr">The dashboard section (accessible through the sidebar) will provide you with insights into your shipping activities. </p><p dir="ltr"><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421016/original/qfX_CdB0Y6xrlH5ZHMCWvW7cj5tMfTChyA.png?1630928571" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027970120/original/ofj42DGgNxTEtBBUQ3lrj8qvqzCyoMM_AQ.png?1567199229" data-fileid="42027970120" data-uniquekey="1567199222343"></p><p><br></p><p dir="ltr">In <em>History &amp; Tracking</em> you can sort and filter to view only the shipments you are interested in. Upon searching for certain shipments by <em>date</em>, or other identifiers, you can review the shipments in more detail in your account.</p><p><br></p> 42000104531 16 42000060333 2019-09-12T19:25:53-04:00 42009804777 1 2 0 0 Are any reporting features available? 2019-09-12T19:25:53-04:00 42013925568 1 2019-06-13T19:07:17-04:00 0 0 Currently there isn't an option to export shipment history. This feature is coming soon!  <div rel="clipboard_data">Currently there isn't an option to export shipment history. This feature is coming soon! </div><p><br></p> 42000104531 21 42000060334 2019-06-13T19:07:17-04:00 42013925568 2 2 0 0 Can I export and save my shipment history data? 2019-09-12T19:25:42-04:00 42013925568 1 2019-06-13T19:08:21-04:00 0 0 Setting up multiple users to access your PaidShipping account is easy. Just follow these simple steps:   When logged in, select the Settings icon in the top right corner to manage your account. Select the Users option, then select Add User. Fill out the details in the New User form, then select Save. You should now see the new user status updated to Active.       <p>Setting up multiple users to access your PaidShipping account is easy. Just follow these simple steps:  </p><p><br></p><ol> <li>When logged in, select the <em>Settings</em> icon in the top right corner to manage your account.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421017/original/IRRroJws6a8rDJXbnPBQsJaF2trfcRGNrw.png?1630928572" data-fileid="42023193251" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193251/original/5oqs8dBm9kokA4h3ZX8cotqs-hgA8W9sBg.png?1560467257" data-uniquekey="1560467255006"><br><br> </li> <li>Select the <em>Users</em> option, then select <strong>Add User</strong>.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421018/original/xdgPeeWvEPssF_5iWWYp5t-Vm0aR4zOjjA.png?1630928572" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027899815/original/YGSAQiC0AYbUwBs7NAzRQsKiw7QLlNYh5w.png?1567117094" data-fileid="42027899815" data-uniquekey="1567117091644"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421020/original/7vre93BdrcGvk70x2FtEKsq2HnhxfWQTwA.png?1630928573" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027899868/original/9-mLHOmr0SULauHoNnQgyJY8N6k6qi4XGw.png?1567117211" data-fileid="42027899868" data-uniquekey="1567117091644" style="width: 1380px;"><br> </li> <li>Fill out the details in the New User form, then select <strong>Save</strong>.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421021/original/8E_qsvE7giKZs3GTNgjtC6DIHs552knHWA.png?1630928573" data-fileid="42023193254" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193254/original/cW5RSMtTpio2ZBGoigI7n5Rpmb2HmuJrqA.png?1560467258" data-uniquekey="1560467255006"><br><br> </li> <li>You should now see the new user status updated to <em>Active.</em><br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421023/original/CA1ruPd9Tj4skoQfli7OaCyPsyMlQDA4OQ.png?1630928574" data-fileid="42023193253" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193253/original/MS7fV_mTY1McAOjyUJK_CrmiW7OgaU9-Xw.png?1560467258" data-uniquekey="1560467255006"> </li> </ol><p>     </p> 42000104531 16 42000060335 2019-09-12T19:25:12-04:00 42009804777 3 2 0 0 Can I set up multiple users? 2019-09-12T19:25:12-04:00 42013925568 1 2019-06-13T19:08:58-04:00 0 0 To activate or deactivate a user: Select Users in the Settings menu. In the Actions section, select the Deactivate button beside the user account you want to close. Confirm that user is to be deactivated. User will now show InActive. Note: Selecting the Activate button will re-enable the account. <p dir="ltr">To activate or deactivate a user:</p><p dir="ltr"><br></p><ol> <li dir="ltr">Select <strong>Users</strong><em> </em>in the <em>Settings</em> menu.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421024/original/3NNOJVnzwCo8KA4X8atm8m-fIxo-B2T4kw.png?1630928574" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027899902/original/0g2l5xKdYHsSS7Iaw-WjDfZsq8vNRkc1Gg.png?1567117270" data-fileid="42027899902" data-uniquekey="1567117263713"><br> </li> <li dir="ltr">In the <em>Actions </em>section, select the <strong>D</strong><strong>eactivate</strong> button beside the user account you want to close.<br><br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421025/original/ViYBW6pJgsj72_uN7U7pYC-PweVkxu8WDg.png?1630928575" data-fileid="42023193275" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193275/original/KSrrlWMeCyB36Uq3INmukRPm7E1GFV5XeQ.png?1560467315" data-uniquekey="1560467308719"><br><br> </li> <li dir="ltr">Confirm that user is to be deactivated. User will now show <em>InActive</em>.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421027/original/4IqegRz3uK9lwXY6r4tEf7fWR8NotRPCzw.png?1630928575" data-fileid="42023193274" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193274/original/2YoSwrCcXQaSGvNTQO0JZrnkkbU7BqKoKg.png?1560467314" data-uniquekey="1560467308719"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421028/original/0Mgtuk_QOujz080Wyfm0nJRA0uHnNWtDEA.png?1630928575" data-fileid="42023193277" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193277/original/OHjT4yHSGW2U5pIhpViTpYpO_h6OK7aktw.png?1560467315" data-uniquekey="1560467308719"> </li> </ol><p dir="ltr"><br></p><p dir="ltr"><br></p><p dir="ltr"><strong>Note: </strong>Selecting the <strong>A</strong><strong>ctivate </strong>button will re-enable the account.</p><p><br></p> 42000104531 14 42000060336 2019-09-12T19:24:58-04:00 42009804777 4 2 0 0 How do I update the status of a user? 2019-09-12T19:24:58-04:00 42013925568 1 2019-06-13T19:09:17-04:00 0 0 Most of our clients prefer to use our multiple users feature. For more information on how to set up multiple users within the same ShipTime account, see Setting Up Multiple Users.  <div rel="clipboard_data">Most of our clients prefer to use our multiple users feature. For more information on how to set up multiple users within the same ShipTime account, see <a href="https://support.paid.com/en/support/solutions/articles/42000060335-can-i-set-up-multiple-users-" rel="noopener noreferrer" target="_blank">Setting Up Multiple Users.</a> </div><p><br></p> 42000104531 42 42000060337 2019-09-12T19:25:34-04:00 42009804777 5 2 0 0 Should I create an account for each employee at my company? 2019-09-12T19:25:34-04:00 42013925568 1 2019-06-13T19:11:16-04:00 0 0 Tracking information is sent in our Notification and Confirmation e-mail notices. A request for both of these notices can be made at the time of shipment via the checkbox in the From and To panels, and you can also specify it as a default for individual addresses in your address book.  <div rel="clipboard_data">Tracking information is sent in our <em>Notification</em> and <em>Confirmation</em> e-mail notices. A request for both of these notices can be made at the time of shipment via the checkbox in the <em>From</em> and <em>To</em> panels, and you can also specify it as a default for individual addresses in your address book. <p><br></p></div><p><br></p> 42000104531 8 42000060338 2019-06-13T19:11:16-04:00 42013925568 6 2 0 0 Can I get tracking information via e-mail? 2019-09-16T16:51:09-04:00 42013925568 1 2019-06-13T19:11:42-04:00 0 0 While PaidShipping keeps this information active for the life of the account, it is important to know that we do offer an export data feature for those who like to keep an additional backup.  While PaidShipping keeps this information active for the life of the account, it is important to know that we do offer an export data feature for those who like to keep an additional backup. <p><br></p> 42000104531 7 42000060339 2019-09-12T19:24:13-04:00 42009804777 7 2 0 0 How long is shipment and payment information kept on PaidShipping? 2019-09-12T19:24:13-04:00 42013925568 1 2019-06-13T19:12:16-04:00 0 0 A default broker can be set to automatically appear on PaidShipping forms when making international shipments.  To setup a default broker: Select the Settings icon in the upper right corner. Select Preferences Fill out the Customs Brokers field and select Save. <p>A default broker can be set to automatically appear on PaidShipping forms when making international shipments. </p><p><br></p><p>To setup a default broker:</p><p><br></p><ol> <li>Select the <em>Settings</em><em> </em>icon in the upper right corner.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421029/original/A3G4KT3oRQrCAAfJ4snRuul5nvaqnzIlBg.png?1630928576" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42027900030/original/BqndTd70VrVxU-k5bu-eZYhKNZhffrvx5g.png?1567117426" data-fileid="42027900030" data-uniquekey="1567117352449"><br> </li> <li>Select <strong>Preferences</strong><br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421030/original/HG6Vde7Hyb5_yk160K_vdgvTlkGIwXSXQw.png?1630928577" data-fileid="42023193388" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193388/original/p6HV5iFEhJ6AJvGAIIoV-AE6JvdzoZWUzA.png?1560467523" data-uniquekey="1560467520545"><br><br> </li> <li>Fill out the <em>Customs Brokers</em> field and select <strong>Save</strong><em>.</em><br><br><em><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421031/original/p9agZ_7cJWmaToXe7bq2siA1kmMJmu9bVg.png?1630928577" data-fileid="42023193389" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42023193389/original/-WuDTJ-AT2v9rY4oAoJOVmGFDbFyLRdVvg.png?1560467523" data-uniquekey="1560467520545"></em> </li> </ol><p><br></p> 42000104531 9 42000060340 2019-09-12T19:23:53-04:00 42009804777 8 2 0 0 How do I set up a default broker? 2019-09-12T19:23:54-04:00 42013925568