Claims

Do I need to submit paperwork for a claim?
Yes - this is required as part of the claims process to verify the amount being claimed. 
Thu, 13 Jun, 2019 at 6:58 PM
Will my information be secure during the claims process?
Yes - The information you provide will only be used for the purposes of processing your claim.   
Thu, 13 Jun, 2019 at 6:58 PM
How long will my claim take?
Once the paperwork has been submitted the claim will be processed. The processing times vary by courier but are usually completed within 30 - 60 days. 
Thu, 13 Jun, 2019 at 6:58 PM
Why is a trace necessary for lost shipments?
This is part of the process when a shipment may be lost in transit. Traces can take extra time because the courier will conduct a search throughout their ne...
Thu, 13 Jun, 2019 at 6:59 PM