1 42000065468 2022-03-09T13:21:51-05:00 1 1 42000110530 false Tech Support 9 2022-03-09T15:51:26-05:00 1 1 2021-02-25T12:56:40-05:00 0 0 Login to your PaidShipping account Click the Integrations tab on the left hand side. Click New Integration Click Connect to BigCommerce Open a new tab in your browser Login to your BigCommerce store in the new tab Click Advanced Settings on the left hand side Click API Accounts at the bottom on the left hand side Click the blue Create API Account button and select Create V2/V3 API Token from the dropdown. Enter a name (Ex. "ShipTime") For the permissions section below, click the right-most option for all sections (ex. "modify", "manage", etc.) Click the Save button on the bottom right hand side. Click the blue clipboard icon next to the Client ID field Switch to the PaidShipping tab in your browser Paste the Client ID into the appropriate field Enter a Store Name Switch back to the BigCommerce tab Click the blue clipboard icon next to the Access Token field Switch back to the PaidShipping tab in your browser Paste the Access Token in the appropriate field Switch back to the BigCommerce tab Copy the Store URL for the BigCommerce admin page (Should resemble "https://store-cg2lo9uz8f.mybigcommerce.com/") Switch back to the PaidShipping tab in your browser Paste the Store URL into the appropriate field Click the Connect button On the popup that appears, Click Start Sync <p><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable"><iframe src="https://www.youtube.com/embed/FHd0_Zu5n9o" allowfullscreen="" width="560" height="315" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></span><br></p><ol><li dir="ltr">Login to your PaidShipping account</li><li>Click the <strong>Integrations&nbsp;</strong>tab on the left hand side.</li><li>Click<strong>&nbsp;New Integration</strong></li><li dir="ltr">Click <strong>Connect to BigCommerce</strong></li><li dir="ltr">Open a new tab in your browser</li><li dir="ltr">Login to your BigCommerce store in the new tab</li><li dir="ltr">Click <strong>Advanced Settings</strong> on the left hand side</li><li dir="ltr">Click <strong>API Accounts</strong> at the bottom on the left hand side</li><li dir="ltr">Click the blue <strong>Create API Account</strong> button and select <strong>Create V2/V3 API Token</strong> from the dropdown.</li><li dir="ltr">Enter a name (Ex. "ShipTime")</li><li dir="ltr">For the permissions section below, click the right-most option for all sections (ex. "modify", "manage", etc.)</li><li dir="ltr">Click the <strong>Save&nbsp;</strong>button on the bottom right hand side.</li><li dir="ltr">Click the blue clipboard icon next to the <em>Client ID</em> field</li><li dir="ltr">Switch to the PaidShipping tab in your browser</li><li dir="ltr">Paste the <em>Client ID</em> into the appropriate field</li><li dir="ltr">Enter a <em>Store Name</em></li><li dir="ltr">Switch back to the BigCommerce tab</li><li dir="ltr">Click the blue clipboard icon next to the <em>Access Token</em> field</li><li dir="ltr">Switch back to the PaidShipping tab in your browser</li><li dir="ltr">Paste the <em>Access Token&nbsp;</em>in the appropriate field</li><li dir="ltr">Switch back to the BigCommerce tab</li><li dir="ltr">Copy the <em>Store URL</em> for the BigCommerce admin page (Should resemble "<a href="https://store-cg2lo9uz8f.mybigcommerce.com/%22" rel="noreferrer">https://store-cg2lo9uz8f.mybigcommerce.com/"</a>)</li><li dir="ltr">Switch back to the PaidShipping tab in your browser</li><li dir="ltr">Paste the <em>Store URL</em> into the appropriate field</li><li dir="ltr">Click the <strong>Connect&nbsp;</strong>button</li><li dir="ltr">On the popup that appears, Click <strong>Start Sync</strong></li></ol> 42000110530 34 42000084086 2022-03-23T16:04:22-04:00 42012988988 1 2 0 0 How do I integrate my BigCommerce store? 2022-03-23T16:04:22-04:00 42013925568 1 2021-02-25T13:14:27-05:00 0 0 Login to your PaidShipping account Click the Integrations tab on the left-hand side. Click New Integration Mouse over the Etsy icon and click the blue + sign. Open a new tab in your browser.  Access https://www.etsy.com/ca/developers/register Sign in to your Etsy account. This will take you to the "Create a New App" page Enter an Application Name (ex. "ShipTime") Enter a description (ex. "ShipTime") Select the option "Just myself or colleagues" for the question "Who will be the users of this application?" Select the option "No" for the question "Is your application commercial?" Complete the "Captcha" section (Ex. Click the box next to "I'm not a robot") Click the Read Terms and Create App button Click the checkbox next to "I have read and agree to the Etsy API Terms of Use" and Click Create App Now, Copy the KEYSTRING Switch to the PaidShipping tab in your browser and paste into the Key String field. Note: Please remove any white-space before continuing Switch back to the Etsy tab and copy the SHARED SECRET Switch to the PaidShipping tab in your browser and paste into the Shared Secret field. Note: Please remove any white-space before continuing  Next, click on the Get Verification Code button (This will open up a new browser tab) On the new tab, click the Allow Access button at the bottom Copy the verification code. Switch back to the PaidShipping tab and paste the verification code to the appropriate field. Enter a Store Name as well as your Store URL Finally, click on Connect <p><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable"><iframe src="https://www.youtube.com/embed/9ZqfG6bXPxw" allowfullscreen="" width="560" height="315" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></span><br></p><ol><li dir="ltr">Login to your PaidShipping account</li><li dir="ltr">Click the <strong>Integrations&nbsp;</strong>tab on the left-hand side.</li><li>Click <strong>New Integration</strong></li><li dir="ltr">Mouse over the Etsy icon and click the blue <strong>+</strong> sign.</li><li>Open a new tab in your browser.&nbsp;</li><li>Access <a href="https://www.etsy.com/ca/developers/register" rel="noreferrer">https://www.etsy.com/ca/developers/register</a></li><li dir="ltr">Sign in to your Etsy account. This will take you to the "Create a New App" page</li><li>Enter an Application Name (ex. "ShipTime")</li><li>Enter a description (ex. "ShipTime")</li><li>Select the option "Just myself or colleagues" for the question "Who will be the users of this application?"</li><li>Select the option "No" for the question "Is your application commercial?"</li><li>Complete the "Captcha" section (Ex. Click the box next to "I'm not a robot")</li><li dir="ltr">Click the <em dir="ltr">Read Terms and Create App</em> button</li><li dir="ltr">Click the checkbox next to "I have read and agree to the Etsy API Terms of Use" and Click <em dir="ltr">Create App</em></li><li dir="ltr">Now, Copy the <em dir="ltr">KEYSTRING</em></li><li dir="ltr">Switch to the PaidShipping tab in your browser and paste into the <em>Key String&nbsp;</em>field. Note: Please remove any white-space before continuing</li><li dir="ltr">Switch back to the Etsy tab and copy the <em dir="ltr">SHARED SECRET</em></li><li dir="ltr">Switch to the PaidShipping tab in your browser and paste into the <em>Shared Secret&nbsp;</em>field. Note: Please remove any white-space before continuing&nbsp;</li><li dir="ltr">Next, click on the <em>Get Verification Code</em> button (This will open up a new browser tab)</li><li dir="ltr">On the new tab, click the <strong>Allow Access</strong> button at the bottom</li><li>Copy the verification code.</li><li dir="ltr">Switch back to the PaidShipping tab and paste the verification code to the appropriate field.</li><li dir="ltr">Enter a Store Name as well as your Store URL</li><li dir="ltr">Finally, click on <em><strong>Connect</strong></em></li></ol> 42000110530 43 42000084087 2021-03-05T17:39:47-05:00 42013925568 2 2 0 0 How do I integrate my Etsy store? 2022-03-23T16:07:32-04:00 42013925568 1 2022-03-09T16:41:52-05:00 0 0 When Live Rates are enabled, a customer checking out items in an eCommerce store will see all the courier options available from the store owner's PaidShipping account.  This includes Bring Your Own rates courier accounts. In order to disable any carriers, they will need to be toggled off in PaidShipping. Note carriers toggled off will also not be available for regular Quote and Ship processing. Freight carriers and pallet services are  not available for Live Rates.  To disable carriers: From the PaidShipping dashboard, on the left-hand side, select Carriers On the Carriers screen, click the toggle button next to each carrier to turn them off from the quoting process  <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When Live Rates are enabled, a customer checking out items in an eCommerce store will see all the courier options available from the store owner's PaidShipping account. &nbsp;This includes Bring Your Own rates courier accounts.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">In order to disable any carriers, they will need to be toggled off in PaidShipping. Note carriers toggled off will also not be available for regular Quote and Ship processing.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">Freight carriers and pallet services are &nbsp;not available for Live Rates.&nbsp;</p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To disable carriers:</p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><ol><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span dir="ltr" style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">From the PaidShipping dashboard, on the left-hand side, select&nbsp;</span><strong dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Carriers</strong><br><br><strong dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086019124/original/x_47IVcIo2cwVIhoYjV_zxgTrxLLMo4ngQ.png?1646861783" style="width: 222px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42086019124"></strong><br><br></li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">On the&nbsp;</span><em style="box-sizing: border-box; font-style: italic; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Carriers&nbsp;</em><span style="color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">screen, click the toggle button next to each carrier to turn them off from the quoting process</span>&nbsp;</strong><br><br><strong dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086019487/original/saWdM-df3dLfFNbATAy_D3baI3OnfhmFog.png?1646862064" style="width: auto;" class="fr-fic fr-fil fr-dib fr-bordered" data-id="42086019487"></strong></li></ol> 42000110530 3 42000093537 2022-03-09T16:58:42-05:00 42012988988 2 2 0 0 How do I disable carriers in my e-commerce store? 2022-03-09T16:58:42-05:00 42012988988 1 2021-02-25T13:15:44-05:00 0 0 Login to your PaidShipping account Click the Integrations tab on the left hand side. Click New Integration Mouse over the Magento icon and click the blue + sign. Enter a Store Name Download the bridge connector plugin for Magento 2 The following steps will need to be performed on the Magento's hosting server Extract this plugin in your Magento store's root directory Using SSH or Terminal, access the server that your Magento store is running on. Navigate to the Magento root directory. Navigate to the /bin directory (cd bin) Run the following commands: ./magento module:enable --all --clear-static-content ./magento setup:upgrade Access your Magento store's admin page Click on Integration Bridge Click Install Connector Copy the Store Key Switch to the PaidShipping browser tab Paste the Store Key into the appropriate field Switch to the Magento tab Copy the base URL from the URL bar (portion before the /admin) Switch to the PaidShipping tab Paste the Store URL Click the Connect button Click Start Sync <p><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable"><iframe src="https://www.youtube.com/embed/QKWOfpRThAQ" allowfullscreen="" width="560" height="315" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></span><br></p><p><br></p><ol><li dir="ltr">Login to your PaidShipping account</li><li dir="ltr">Click the <strong>Integrations</strong> tab on the left hand side.</li><li dir="ltr">Click <strong>New Integration</strong></li><li dir="ltr">Mouse over the Magento icon and click the blue <strong>+</strong> sign.</li><li dir="ltr">Enter a <em>Store Name</em></li><li dir="ltr">Download the bridge connector plugin for Magento 2<br><br>The following steps will need to be performed on the Magento's hosting server<ol><li dir="ltr" style="margin-left: 20px;">Extract this plugin in your Magento store's root directory</li><li dir="ltr" style="margin-left: 20px;">Using SSH or Terminal, access the server that your Magento store is running on.</li><li dir="ltr" style="margin-left: 20px;">Navigate to the Magento root directory.</li><li dir="ltr" style="margin-left: 20px;">Navigate to the /bin directory (cd bin)</li><li dir="ltr" style="margin-left: 20px;">Run the following commands:</li><li dir="ltr" style="margin-left: 20px;">./magento module:enable --all --clear-static-content</li><li dir="ltr" style="margin-left: 20px;">./magento setup:upgrade<br><br></li></ol></li><li dir="ltr">Access your Magento store's admin page</li><li dir="ltr">Click on <strong>Integration Bridge</strong></li><li dir="ltr">Click <strong dir="ltr">Install Connector</strong></li><li dir="ltr">Copy the <em>Store Key</em></li><li dir="ltr">Switch to the PaidShipping browser tab</li><li dir="ltr">Paste the<em>&nbsp;Store Key</em> into the appropriate field</li><li dir="ltr">Switch to the Magento tab</li><li dir="ltr">Copy the base URL from the URL bar (portion before the /admin)</li><li dir="ltr">Switch to the PaidShipping tab</li><li dir="ltr">Paste the <em>Store URL</em></li><li dir="ltr">Click the <strong>Connect&nbsp;</strong>button</li><li dir="ltr">Click <strong>Start Sync</strong></li></ol> 42000110530 38 42000084088 2022-03-23T16:08:21-04:00 42012988988 3 2 0 0 How do I integrate my Magento store? 2022-03-23T16:08:21-04:00 42013925568 1 2022-03-10T11:44:46-05:00 0 0 Custom Boxes can be used for both Quote and Ship and eCommerce orders.  To add Custom Boxes: Login to your PaidShipping account. In the upper right-hand side, select Settings, and then Boxes. On the right-hand side, click on Add Box. Enter in the box Name, Dimensions, and then click on Save. For eCommerce stores using Live Rates, order items can be boxed together automatically by toggling the Shipping Quote based on Packaged Items instead of Individual Items. When no pre-defined custom box is valid for the order.  A new custom box can be added in the order screen <p><br></p><p data-identifyelement="231" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Custom Boxes can be used for both Quote and Ship and eCommerce orders.&nbsp;</p><p data-identifyelement="232" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="233" style="box-sizing: border-box;"></p><p data-identifyelement="234" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">To add Custom Boxes:</p><p data-identifyelement="235" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="236" style="box-sizing: border-box;"></p><ol data-identifyelement="237" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px;"><li data-identifyelement="238" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Login to your PaidShipping account.</li><li data-identifyelement="239" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">In the upper right-hand side, select <strong data-identifyelement="240" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Settings,&nbsp;</strong>and then <strong data-identifyelement="241" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Boxes.</strong><br data-identifyelement="242" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086090765/original/43m-rojZZ00aB8okkqOqHyqkeRVPsuAyUg.png?1646930616" class="fr-fic fr-fil fr-dib inline-image" data-id="42086090765" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 258px;" data-attachment="[object Object]"></li><li data-identifyelement="244" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the right-hand side, click on&nbsp;<strong data-identifyelement="245" style="box-sizing: border-box; font-weight: 700;">Add Box.</strong><br data-identifyelement="246" style="box-sizing: border-box;"><br data-identifyelement="247" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086090764/original/Hj3f_oAjPvgAzbV8AXFo5UraWZmotS3xnw.png?1646930616" class="fr-fic fr-fil fr-dib inline-image" data-id="42086090764" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: auto;" data-attachment="[object Object]"></li><li data-identifyelement="250" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Enter in the box <em data-identifyelement="251" style="box-sizing: border-box;">Name</em>, <em data-identifyelement="252" style="box-sizing: border-box;">Dimensions</em>, and then click on <strong data-identifyelement="253" style="box-sizing: border-box; font-weight: 700;">Save</strong>.<br data-identifyelement="254" style="box-sizing: border-box;"><br data-identifyelement="255" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086090767/original/mrVgvjQT_MTvis1ZTDmjPP6Wirlvs-Pdaw.png?1646930616" class="fr-fic fr-fil fr-dib inline-image" data-id="42086090767" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 368px;" data-attachment="[object Object]"></li><li data-identifyelement="258" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">For eCommerce stores using Live Rates, order items can be boxed together automatically by toggling the <em data-identifyelement="259" style="box-sizing: border-box;">Shipping Quote</em> based on <em data-identifyelement="260" dir="ltr" style="box-sizing: border-box;">Packaged Items&nbsp;</em>instead of <em data-identifyelement="261" style="box-sizing: border-box;">Individual Items</em>.<br data-identifyelement="262" style="box-sizing: border-box;"><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086571415/original/dzQWyuc97akxfYf7A7HcCAqCH_1QgI8t4A.png?1647525768" style="width: auto;" class="fr-fic fr-fil fr-dib fr-bordered" data-id="42086571415"></li><li data-identifyelement="266" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">When no pre-defined custom box is valid for the order. &nbsp;A new custom box can be added in the order screen<br data-identifyelement="267" style="box-sizing: border-box;"><br data-identifyelement="268" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086090763/original/lKhvbr5jrNUgFoEvPMH6N1edNoJW9RMkhg.png?1646930615" class="fr-fic fr-fil fr-dib inline-image" data-id="42086090763" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: auto;" data-attachment="[object Object]"></li></ol><div class="attachment-thumb ember-view" data-identifyelement="270" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><br class="Apple-interchange-newline"></div><p><br></p> 42000110530 1 42000093565 2022-03-17T10:04:28-04:00 42012988988 3 2 0 0 What is a custom box? 2022-03-17T10:16:38-04:00 42012988988 1 2021-02-25T13:16:50-05:00 0 0 Log into your PaidShipping account. On the left-hand side, select Integrations. Click on the option for New Integration. Place the mouse cursor over the OpenCart logo, and then click on the Plus sign. Enter a Store Name. Use Click here option to download the appropriate bridge connector plugin for your OpenCart version ( your version can be found in the footer of your OpenCart admin Dashboard page) Next, in a new tab, login to your OpenCart admin page. On the left-hand side of the screen, select Extensions. Now select Installer. Click the Upload button and upload the bridge connector  (You should see a message that says "Success: You have modified extensions!") On the left-hand side of the screen, select Extensions. (under Installer) Click the dropdown and select Modules. Locate the extension named Bridge Connector and click the green + icon on the right-hand side. (You should see a message that says "Success: You have modified modules!") Click the blue Edit icon next to Bridge Connector on the right-hand side. Select the Store Key and copy it. In the PaidShipping tab of your browser, paste the Store key into the appropriate field. Copy your Store URL and paste it into the PaidShipping tab in the appropriate field (your store URL can be found in your OpenCart dashboard by clicking the System menu on the left-hand side, then clicking Settings). Add the name you wish to use for your store in  PaidShipping in the Your Store Name field. Click the Connect button. <ol><li dir="ltr">Log into your PaidShipping account.</li><li>On the left-hand side, select <em>Integrations.</em></li><li>Click on the option for <strong>New Integration</strong>.</li><li>Place the mouse cursor over the <em>OpenCart</em> logo, and then click on the <strong>Plus</strong> sign.</li><li>Enter a Store Name.</li><li>Use <span style="color: rgb(84, 172, 210);">Click here</span> option to download the appropriate bridge connector plugin for your OpenCart version ( your version can be found in the footer of your OpenCart admin Dashboard page)</li><li>Next, in a new tab, login to your OpenCart admin page.</li><li>On the left-hand side of the screen, select <em>Extensions.</em></li><li>Now select <em>Installer</em>.</li><li>Click the <em>Upload</em> button and upload the bridge connector &nbsp;(You should see a message that says "<span style="color: rgb(76, 182, 76); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Success: You have modified extensions!")</span></li><li>On the left-hand side of the screen, select <em>Extensions. (</em>under<em>&nbsp;Installer)</em></li><li>Click the dropdown and select<em>&nbsp;Modules.</em></li><li>Locate the extension named <em>Bridge Connector</em> and click the green + icon on the right-hand side. (You should see a message that says "<span style="color: rgb(57, 140, 57); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Success: You have modified modules!")</span></li><li><span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Click the blue <em>Edit</em> icon next to <em>Bridge Connector&nbsp;</em>on the right-hand side.</span></li><li><span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Select the Store Key and copy it.</span></li><li><span dir="ltr" style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">In the PaidShipping tab of your browser, paste the Store key into the appropriate field.</span></li><li><span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;"><span dir="ltr" style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Copy your Store URL and paste it into the PaidShipping tab in the appropriate field</span> (your store URL can be found in your OpenCart dashboard by<span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">&nbsp;clicking the <em>System</em> menu on the left-hand side, then clicking <em>Settings).</em></span></span></li><li><span dir="ltr" style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Add the name you wish to use for your store in &nbsp;PaidShipping in the <em><span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Your Store Nam</span>e</em> field.</span></li><li><span style="color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">Click the <em>Connect</em> button.</span></li></ol> 42000110530 91 42000084089 2021-03-05T16:38:19-05:00 42012988988 4 2 0 0 How do I integrate my OpenCart store? 2022-03-23T16:09:13-04:00 42013925568 1 2021-02-25T13:18:58-05:00 0 0  Please reach out to Shopify Support to enable "Third-party calculated shipping rates" prior to integrating your store if enabling real-time rates. Log into your PaidShipping account. On the left-hand side, select Integrations. Click on the option for, New Integrations. Click on Connect to Shopify. Toggle Real-Time Rates if you wish to have live rates appear in your Shopify store (optional) Navigate to https://accounts.shopify.com/store-login and log in.` On the left-hand side of the screen, select the option for Apps. In the middle of the screen (lower part of page), click on the link that says Develop apps for your store. Click on the button that says Create an app. Add an App name at the top, as well as enter in an email for developer communication. To allow the API full access, click on the link Configure Admin API Scopes. Set the permission to Read and write for Inventory, Orders, Products, Shipment. At the bottom of the page, select Save. On the prompt, select Install App. In the middle of the screen, the API information will be generated, including the API key, Admin API access token, and API Secret key  NOTE: Make sure to save the Admin API access token to your notes as it will only display once. Return to your PaidShipping account Integration screen. Paste the Admin API access token into the Password field. Copy API Key from Shopify and paste it in into the API Key field. Copy the API Secret Key from Shopify to the Shopify Shared Secret field (if Real-Time Rates were selected) Add your store name and store URL (including https://) Click on Connect <div class="video-container" data-identifyelement="542" dir="ltr" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px;"><strong data-identifyelement="544" style="box-sizing: border-box; font-weight: 700;"><em data-identifyelement="545" style="box-sizing: border-box;">&nbsp;Please reach out to Shopify Support to enable "Third-party calculated shipping rates" prior to integrating your store if enabling real-time rates.</em></strong></div><p data-identifyelement="546" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="547" style="box-sizing: border-box;"></p><ol data-identifyelement="232" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px;"><li data-identifyelement="233" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Log into your PaidShipping account.</li><li data-identifyelement="234" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the left-hand side, select <em data-identifyelement="235" style="box-sizing: border-box;">Integrations</em>.</li><li data-identifyelement="236" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click on the option for, <strong data-identifyelement="237" dir="ltr" style="box-sizing: border-box; font-weight: 700;">New Integrations</strong>.</li><li data-identifyelement="238" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click on <strong data-identifyelement="239" style="box-sizing: border-box; font-weight: 700;">Connect to Shopify</strong>.</li><li data-identifyelement="240" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Toggle <em data-identifyelement="241" style="box-sizing: border-box;">Real-Time Rates</em> if you wish to have live rates appear in your Shopify store (optional)<br data-identifyelement="534" style="box-sizing: border-box;"><br data-identifyelement="535" style="box-sizing: border-box;"></li><li data-identifyelement="242" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Navigate to <a data-identifyelement="243" href="https://accounts.shopify.com/store-login" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://accounts.shopify.com/store-login</a> and log in.`</li><li data-identifyelement="244" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the left-hand side of the screen, select the option for <em data-identifyelement="245" style="box-sizing: border-box;">Apps.</em></li><li data-identifyelement="246" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">In the middle of the screen (lower part of page), click on the link that says <em data-identifyelement="247" dir="ltr" style="box-sizing: border-box;">Develop apps for your store</em>.</li><li data-identifyelement="248" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click on the button that says <strong data-identifyelement="249" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Create an app</strong>.</li><li data-identifyelement="250" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Add an<strong data-identifyelement="251" dir="ltr" style="box-sizing: border-box; font-weight: 700;">&nbsp;App name</strong> at the top, as well as enter in an email for developer communication.</li><li data-identifyelement="252" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">To allow the API full access, click on the link <em data-identifyelement="253" dir="ltr" style="box-sizing: border-box;">Configure Admin API Scopes</em>.</li><li data-identifyelement="254" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Set the permission to <strong data-identifyelement="255" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Read and write&nbsp;</strong>for <em data-identifyelement="256" style="box-sizing: border-box;">Inventory</em>, <em data-identifyelement="257" style="box-sizing: border-box;">Orders</em>, <em data-identifyelement="258" style="box-sizing: border-box;">Products</em>, <em data-identifyelement="259" style="box-sizing: border-box;">Shipment</em>.</li><li data-identifyelement="260" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">At the bottom of the page, select <em data-identifyelement="261" style="box-sizing: border-box;">Save</em>.</li><li data-identifyelement="262" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the prompt, select Install<em data-identifyelement="263" dir="ltr" style="box-sizing: border-box;">&nbsp;App</em>.</li><li data-identifyelement="264" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">In the middle of the screen, the API information will be generated, including the <strong data-identifyelement="265" style="box-sizing: border-box; font-weight: 700;">API key</strong>, <strong data-identifyelement="266" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Admin API access token</strong>, and<strong data-identifyelement="267" dir="ltr" style="box-sizing: border-box; font-weight: 700;">&nbsp;API Secret key&nbsp;</strong></li><li data-identifyelement="264" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;"><strong style="box-sizing: border-box; font-weight: 700;">NOTE:</strong> Make sure to save the <strong data-identifyelement="266" dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; text-align: left; text-indent: 0px;">Admin API access token&nbsp;</strong>to your notes as it will only display once.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></li><li data-identifyelement="264" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Return to your <span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">PaidShipping</span> account Integration screen.</li><li data-identifyelement="276" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Paste the <strong data-identifyelement="277" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Admin API access</strong><strong data-identifyelement="277" dir="ltr" style="box-sizing: border-box; font-weight: 700;">&nbsp;token&nbsp;</strong>into the<span data-identifyelement="279" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">&nbsp;</span><em data-identifyelement="280" style="box-sizing: border-box;">Password</em> field.</li><li data-identifyelement="268" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Copy <strong data-identifyelement="269" style="box-sizing: border-box; font-weight: 700;">API Key</strong> from Shopify and paste it in into the <em data-identifyelement="272" style="box-sizing: border-box;">API Key</em> field.</li><li data-identifyelement="281" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Copy the <strong data-identifyelement="282" dir="ltr" style="box-sizing: border-box; font-weight: 700;">API Secret Key&nbsp;</strong>from Shopify to the <em data-identifyelement="283" style="box-sizing: border-box;">Shopify Shared Secret</em> field (if Real-Time Rates were selected)</li><li data-identifyelement="281" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Add your store name and store URL (including https://)</li><li data-identifyelement="281" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click on <strong data-identifyelement="284" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Connect</strong></li></ol><p data-identifyelement="548" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="549" style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"></p> 42000110530 49 42000084090 2022-03-23T16:15:06-04:00 42012988988 5 2 0 0 How do I integrate my Shopify store? 2022-03-23T16:15:06-04:00 42013925568 1 2022-03-10T16:17:03-05:00 0 0 Default Dimensions are used to calculate an approximate shipping rate for an individual order item when the dimensions have not been stored in the e-commerce site (Woocommerce/Shopify) or in the products page in your PaidShipping Dashboard. Login to your PaidShipping account. On the left-hand side, select Integrations, and then My Integrations. Click on Manage Store on the store that needs Real Time Rates. Click on the icon to edit the Default Dimensions. Enter in the dimensions and click Save. The default dimensions can also be entered in while enabling Real-Time Rates. <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Default Dimensions are used to calculate an approximate shipping rate for an individual order item when the dimensions have not been stored in the e-commerce site (Woocommerce/Shopify) or in the products page in your PaidShipping Dashboard.</p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p><ol style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Login to your PaidShipping account.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">On the left-hand side, select <strong style="box-sizing: border-box; font-weight: 700;">Integrations</strong>, and then <strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">My Integrations</strong>.<br style="box-sizing: border-box;"><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086112489/original/xO1dd15rZDHX_3dD7BlnCtupiTJIXJ-OuQ.png?1646946981" style="width: auto;" class="fr-fic fr-fil fr-dib fr-bordered" data-id="42086112489"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Click on <strong style="box-sizing: border-box; font-weight: 700;">Manage Store</strong> on the store that needs Real Time Rates.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img class="fr-fic fr-fil fr-dib inline-image fr-shadow fr-bordered" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086112123/original/OwTz5kA9MCb7glbCWG9L0LGg-swBq7ei2Q.png?1646946676" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 214px;" data-attachment="[object Object]" data-id="42086112123"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Click on the icon to edit the&nbsp;<em dir="ltr" style="box-sizing: border-box; font-style: italic;">Default Dimensions</em>.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086112125/original/OGsdj5u9i6egf6cLYgMsviDCKwUtz4jDlw.png?1646946677" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 544px;" data-attachment="[object Object]" data-id="42086112125"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Enter in the dimensions and click&nbsp;<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">Save</strong>.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086112126/original/_Swzmso0s-v9BPUkvy6bLPfLZtVjF7ofIQ.png?1646946677" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 408px;" data-attachment="[object Object]" data-id="42086112126"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">The default dimensions can also be entered in while enabling&nbsp;<em dir="ltr" style="box-sizing: border-box; font-style: italic;">Real-Time Rates</em>.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086112124/original/0PBri0OvFINIa2qeI3Lq7hmq8ckDQc5PdQ.png?1646946677" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 377px;" data-attachment="[object Object]" data-id="42086112124"></li></ol> 42000110530 0 42000093570 2022-03-10T16:33:11-05:00 42012988988 27 2 0 0 What are default dimensions? 2022-03-10T16:33:11-05:00 42012988988 1 2022-03-11T14:04:51-05:00 0 0 Real-time rates are currently only available for Woocommerce and Shopify carts. To enable real-time rates through the shopping cart: Login to your PaidShipping account. On the left-hand side, select Integrations, and then My Integrations. Click on Manage Store on the store that needs Real Time Rates. Click on Enable Rates Enter in the default dimensions. Check the following preferences if applicable: Signature Required Include residential surcharge Include Insurance Select to quote based on Individual Items or Packages Items Once complete, click on Enable Rates The message for successful rates added will appear. Rates will now show during checkout. <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Real-time rates are currently only available for Woocommerce and Shopify carts.</p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To enable real-time rates through the shopping cart:</p><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"></p><ol style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Login to your PaidShipping account.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">On the left-hand side, select <strong style="box-sizing: border-box; font-weight: 700;">Integrations</strong>, and then <strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">My Integrations</strong>.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191637/original/wzwoJP6P4HdJQoVe0czm_A2ObTs6iqxYQQ.png?1647025437" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 451px;" data-attachment="[object Object]" data-id="42086191637"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Click on&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">Manage Store</strong> on the store that needs Real Time Rates.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191623/original/pw8wkndk9loo5-wAEubmfwZxnHq_gX2FXQ.png?1647025436" class="fr-fic fr-fil fr-dib inline-image" data-id="42086191623" style="box-sizing: border-box; border: 0px; vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: 213px;" data-attachment="[object Object]"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Click on&nbsp;<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">Enable Rates</strong><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><strong dir="ltr" style="box-sizing: border-box; font-weight: 700;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191627/original/Cng_GNZYBXJnign2Q18QjWeYjh0dDuCnng.png?1647025436" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: auto;" data-attachment="[object Object]" data-id="42086191627"></strong><br style="box-sizing: border-box;"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Enter in the default dimensions.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Check the following preferences if applicable:<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px 0px 0px 20px; word-break: normal; overflow-wrap: break-word;">Signature Required</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px 0px 0px 20px; word-break: normal; overflow-wrap: break-word;">Include residential surcharge</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px 0px 0px 20px; word-break: normal; overflow-wrap: break-word;">Include Insurance</li></ul></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Select to quote based on Individual Items or Packages Items</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Once complete, click on&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">Enable Rates</strong><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191625/original/ajWAKdDJwsg-hiYrAVcwC9kztqyL3gsqnw.png?1647025436" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: auto;" data-attachment="[object Object]" data-id="42086191625"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">The message for successful rates added will appear. Rates will now show during checkout.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img class="fr-fic fr-fil fr-dib inline-image" data-id="42086191626" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191626/original/y16WMnnICCWwTH4LTEpdIK4-ELifa9uXUQ.png?1647025436" style="box-sizing: border-box; border: 0px; vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: auto;" data-attachment="[object Object]"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086191635/original/luf0Mw9zvkuLintqCniBaLA1chsOwh1Syw.png?1647025436" class="fr-fic fr-fil fr-dib inline-image" data-id="42086191635" style="box-sizing: border-box; border: 0px; vertical-align: top; position: relative; max-width: 100%; cursor: pointer; margin: 5px auto 5px 0px; display: block; float: none; text-align: left; width: auto;" data-attachment="[object Object]"></li></ol> 42000110530 0 42000093589 2022-03-11T14:09:50-05:00 42012988988 28 2 0 0 How do I enable real time rates? 2022-03-11T14:09:55-05:00 42012988988 1 2022-03-11T16:11:18-05:00 0 0 Handling Fees are an optional tool that can be used by an e-commerce store owner to adjust the shipping rates seen by their customers on their website.  Customers with integrations in PaidShipping can use this tool to either increase the rates displayed (for example to cover their additional processing costs) or decrease the rates displayed (for example to show discounted shipping and encourage sales).   Rates can be modified by either a percentage or dollar amount Once the order is placed and the order is synced to PaidShipping the regular rates will be displayed and processed for shipping.  To enable handling fees: Login to your PaidShipping account. On the left-hand side, select Integrations, and then My Integrations. Click on Manage Store on the store that needs Handling Fees. If Real-Time Rates have not been enabled, Click on Enable Rates. If Real-Time Rates have been enabled, click on Enable, for Handling Fees. Enter in the default dimensions. Check the following preferences if applicable: Signature Required Include residential surcharge Include Insurance Select to quote based on Individual Items or Packages Items. Toggle the option for Handling Fees. Toggle the positive and negative option as well as the dollar or percentage option to select the preferred handling fee Once complete, click on Enable The message for successful rates added will appear. Rates will now show during checkout. NOTE - Customer on the e-commerce site will not see any indication of the Handling Fees just the Live Rate as calculated <p data-identifyelement="495" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Handling Fees are an optional tool that can be used by an e-commerce store owner to adjust the shipping rates seen by their customers on their website. &nbsp;Customers with integrations in PaidShipping can use this tool to either<strong style="box-sizing: border-box; font-weight: 700;">&nbsp;increase</strong> the rates displayed (for example to cover their additional processing costs) or <strong style="box-sizing: border-box; font-weight: 700;">decrease</strong> the rates displayed (for example to show discounted shipping and encourage sales). &nbsp; Rates can be modified by either a <strong style="box-sizing: border-box; font-weight: 700;">percentage</strong> or <strong style="box-sizing: border-box; font-weight: 700;">dollar</strong> amount</p><p data-identifyelement="495" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Once the order is placed and the order is synced to PaidShipping the regular rates will be displayed and processed for shipping.&nbsp;</p><p data-identifyelement="495" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><p data-identifyelement="495" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">To enable handling fees:</p><p data-identifyelement="495" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><ol style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Login to your PaidShipping account.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the left-hand side, select <strong style="box-sizing: border-box; font-weight: 700;">Integrations</strong>, and then <strong style="box-sizing: border-box; font-weight: 700;">My Integrations</strong>.<br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199924/original/DovzoVeouotYfjLpVfFBLozNcHyr7Q276w.png?1647033054" style="width: 441px;" class="fr-fic fr-fil fr-dib fr-bordered" data-id="42086199924"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click on&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">Manage Store</strong> on the store that needs Handling Fees.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img class="fr-fic fr-fil fr-dib inline-image" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199564/original/ItZqthZL5ebiDgTmXB2H014hsY_D4_zvCA.png?1647032662" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 231px;" data-attachment="[object Object]" data-id="42086199564"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">If&nbsp;<em style="box-sizing: border-box;">Real-Time Rates</em> have not been enabled, Click on&nbsp;<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">Enable Rates.</strong><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199565/original/-93VGDeDF6eIuLTC1sMywAzfOMREhgfMog.png?1647032662" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: auto;" data-attachment="[object Object]" data-id="42086199565">If&nbsp;<em style="box-sizing: border-box;">Real-Time Rates</em> have been enabled, click on&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">Enable</strong>, for Handling Fees.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199566/original/565EVmbZlQJPZPZESP8ucrtmys_gkdMd6g.png?1647032663" class="fr-fic fr-fil fr-dib inline-image" data-id="42086199566" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: auto;" data-attachment="[object Object]"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Enter in the default dimensions.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Check the following preferences if applicable:<ul style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 20px; word-break: normal; overflow-wrap: break-word;">Signature Required</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 20px; word-break: normal; overflow-wrap: break-word;">Include residential surcharge</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 20px; word-break: normal; overflow-wrap: break-word;">Include Insurance</li></ul></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Select to quote based on Individual Items or Packages Items.</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Toggle the option for&nbsp;<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">Handling Fees</strong>.<br style="box-sizing: border-box;"><img class="fr-fic fr-fil fr-dib inline-image" data-id="42086199567" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199567/original/2Lk71-Wy1qzIA0XbgnLvceTHzpUSFs_CuA.png?1647032663" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 269px;" data-attachment="[object Object]"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Toggle the&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">positive</strong> and&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">negative&nbsp;</strong>option as well as the&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">dollar</strong> or&nbsp;<strong style="box-sizing: border-box; font-weight: 700;">percentage</strong> option to select the preferred handling fee<br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199569/original/L6eLWa8BszruZSxbeFBefnJwiOorO9Vniw.png?1647032663" class="fr-fic fr-fil fr-dib fr-bordered inline-image" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 268px;" data-attachment="[object Object]" data-id="42086199569"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Once complete, click on&nbsp;<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">Enable</strong><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">The message for successful rates added will appear. Rates will now show during checkout.<br style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086199563/original/Mw7ws8kRcam5bosEcEgEgf01IEtx6rOXzQ.png?1647032662" class="fr-fic fr-fil fr-dib inline-image" data-id="42086199563" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: auto;" data-attachment="[object Object]"><span style="color: rgb(184, 49, 47);">NOTE - Customer on the e-commerce site will not see any indication of the Handling Fees just the Live Rate as calculated</span></li></ol><p style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"></p> 42000110530 0 42000093594 2022-03-11T16:15:29-05:00 42012988988 29 2 0 0 What are handling fees and how do I enable them? 2022-03-11T16:15:29-05:00 42012988988 1 2022-03-14T12:23:01-04:00 0 0 When Live Rates are enabled in an e-commerce store, the end-user customer will see all courier options available at check-out.  When a shipping courier/service is selected this preference will be synced over with the order. When the orders are displayed in ShipTime the preferred quote will be indicated in the selection column.               <div class="text__content kbase-content__description" dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><p dir="ltr">When Live Rates are enabled in an e-commerce store, the end-user customer will see all courier options available at check-out. &nbsp;When a shipping courier/service is selected this preference will be synced over with the order.<br><br>When the orders are displayed in ShipTime the <strong>preferred quote</strong> will be indicated in the selection column.&nbsp;</p><p dir="ltr"><br></p><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086293895/original/c2j9W4lB96VImHxcbYNr-Cv__GAI_HCg5g.png?1647274958" style="width: 322px;" class="fr-fic fr-fil fr-dib fr-bordered inline-image" data-id="42086293895" data-attachment="[object Object]"><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086293896/original/jvAYYGVHQwvZ6CoVWcSA7t6-n82yGYE9hQ.png?1647274958" style="width: auto;" class="fr-fic fr-fil fr-dib fr-bordered inline-image" data-id="42086293896" data-attachment="[object Object]"></p></span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div> 42000110530 0 42000093623 2022-03-14T12:23:01-04:00 42013925568 30 2 0 0 How do I set a Preferred Quote? 2022-03-14T12:28:07-04:00 42013925568 1 2022-03-14T12:28:36-04:00 0 0 Shopping cart orders will automatically get sync'd during the initial integration of your store. To manually sync orders: Login to your ShipTime account. On the left hand side, select Orders. On the right hand side of the screen, click on Sync. Note: Synced orders will show as ready to ship or not ready to ship. Orders not ready to ship will move to ready to ship when the missing data highlighted in red is resolved              <div class="text__content kbase-content__description" dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><p dir="ltr">Shopping cart orders will automatically get sync'd during the initial integration of your store.<br><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086294413/original/uNzXowDbD7H_a-WxgSvVhxcH04ZKL4HIaA.png?1647275299" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42086294413" data-attachment="[object Object]"></p><p dir="ltr"><br></p><p dir="ltr">To manually sync orders:</p><p dir="ltr"><br></p><ol><li dir="ltr">Login to your ShipTime account.</li><li dir="ltr">On the left hand side, select <strong dir="ltr">Orders.</strong><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086294415/original/VotxdcMTUWjlUZ2YvV1gilfSkxxqtY1g9A.png?1647275299" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42086294415" data-attachment="[object Object]"></li><li dir="ltr">On the right hand side of the screen, click on <strong dir="ltr">Sync.</strong><br><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086294417/original/bj5DiH_tymBMHSDTh4bU-6yHWbqwRFw5sA.png?1647275300" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42086294417" data-attachment="[object Object]"></strong></li></ol><p dir="ltr"><br></p><p dir="ltr"><strong>Note:&nbsp;</strong>Synced orders will show as ready to ship or not ready to ship. Orders not ready to ship will move to ready to ship when the missing data highlighted in red is resolved</p><p><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086294416/original/liy0hgSHE3UupLX5qY50Pe75LjlT3P_XzQ.png?1647275299" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42086294416" data-attachment="[object Object]"></p></span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div> 42000110530 0 42000093624 2022-03-14T12:28:38-04:00 42013925568 31 2 0 0 How do I sync my orders? 2022-03-14T12:28:57-04:00 42013925568 1 2022-03-17T15:14:51-04:00 0 0 Products will automatically get synced during the initial integration of your eCommerce store.     To manually sync Products: Login to your PaidShipping account. On the upper right-hand side, select Settings, and then Products. On the right-hand side, click on Sync. Note: If the sync button is clicked shortly after a sync request was initiated, you may see a cooldown timer before syncing is available to select again. Products lists will show for Custom Invoice Products and any connected stores Products can be updated by clicking the edit button: <p><span class="fr-view collab-annotatable" data-identifyelement="226" data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; cursor: auto; display: block;"></span></p><p data-identifyelement="227" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Products will automatically get synced during the initial integration of your eCommerce store.</p><p data-identifyelement="228" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">&nbsp; &nbsp;<br data-identifyelement="229" style="box-sizing: border-box;"><br data-identifyelement="230" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086599404/original/u-jspjqJm_97VJCqfR5R77Cz_4E58lM96A.png?1647544380" class="fr-fic fr-fil fr-dib inline-image" data-attachment="[object Object]" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 219px;" data-id="42086599404"></p><p data-identifyelement="232" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="233" style="box-sizing: border-box;"></p><p data-identifyelement="234" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">To manually sync Products:</p><p data-identifyelement="235" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="236" style="box-sizing: border-box;"></p><ol data-identifyelement="237" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px;"><li data-identifyelement="238" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Login to your PaidShipping account.</li><li data-identifyelement="239" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the upper right-hand side, select <strong data-identifyelement="240" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Settings,&nbsp;</strong>and then <strong data-identifyelement="241" dir="ltr" style="box-sizing: border-box; font-weight: 700;">Products.</strong><br data-identifyelement="242" style="box-sizing: border-box;"><br data-identifyelement="243" style="box-sizing: border-box;"><strong data-identifyelement="244" dir="ltr" style="box-sizing: border-box; font-weight: 700;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086599405/original/4n-SDeRJHkbhTf-MliX2pz5gsq5sb4bdsw.png?1647544380" class="fr-fic fr-fil fr-dib fr-bordered inline-image" data-id="42086599405" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 214px;" data-attachment="[object Object]"></strong><br data-identifyelement="246" style="box-sizing: border-box;"><br data-identifyelement="247" style="box-sizing: border-box;"></li><li data-identifyelement="248" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">On the right-hand side, click on&nbsp;<strong data-identifyelement="249" style="box-sizing: border-box; font-weight: 700;">Sync</strong>.<br data-identifyelement="250" style="box-sizing: border-box;"><br data-identifyelement="251" style="box-sizing: border-box;"><br data-identifyelement="252" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086599406/original/adS-kLTyEUn-FfDTGXJHDgnLSjebXZXS_g.png?1647544380" class="fr-fic fr-fil fr-dib fr-shadow inline-image" data-id="42086599406" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 459px;" data-attachment="[object Object]"></li></ol><p data-identifyelement="254" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="255" style="box-sizing: border-box;"></p><p data-identifyelement="256" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="257" style="box-sizing: border-box;"></p><p data-identifyelement="258" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="259" style="box-sizing: border-box;"></p><p data-identifyelement="260" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><strong data-identifyelement="261" style="box-sizing: border-box; font-weight: 700;">Note:</strong> If the sync button is clicked shortly after a sync request was initiated, you may see a cooldown timer before syncing is available to select again.</p><p data-identifyelement="262" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br data-identifyelement="263" style="box-sizing: border-box;"></p><ul data-identifyelement="264" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li data-identifyelement="265" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Products lists will show for Custom Invoice Products and any connected stores<br data-identifyelement="266" style="box-sizing: border-box;"><br data-identifyelement="267" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086599402/original/WX9nYP-85iJnsexCexdzNQ4-9EDZYxpjVg.png?1647544380" class="fr-fic fr-fil fr-dib fr-bordered inline-image" data-id="42086599402" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 505px;" data-attachment="[object Object]"></li><li data-identifyelement="269" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Products can be updated by clicking the edit button:<br data-identifyelement="270" style="box-sizing: border-box;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42086599403/original/uTdvq6PiN2e1zsAz8ZlmZq9F7f7wqnfKPQ.png?1647544380" class="fr-fic fr-fil fr-dib fr-bordered inline-image" data-identifyelement="271" style="box-sizing: content-box; border: 1px solid rgb(204, 204, 204); max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 678px;" data-attachment="[object Object]" data-id="42086599403"></li></ul><div class="collab-highlight-btn " style="visibility: hidden; box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px;"></div><p></p><div class="attachment-thumb ember-view" data-identifyelement="272" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><br class="Apple-interchange-newline"></div> 42000110530 0 42000093700 2022-03-17T15:17:35-04:00 42012988988 32 2 0 0 How do I sync my products? 2022-03-17T15:17:35-04:00 42012988988