1 42000065468 2021-02-10T16:57:56-05:00 1 1 42000108807 false Page Feedback 8 2021-02-10T16:57:57-05:00 1 1 2021-02-10T17:04:19-05:00 0 0 Enable or Disable real-time rates <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421875/original/F7SDWsCM003Et7jf_vNOoe01iJ_samcFbQ.png?1630928952" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908052" data-attachment="[object Object]"></p><p><br></p><ol><li>Enable or Disable real-time rates</li></ol><p></p> 42000108807 31 42000083646 2021-02-11T11:09:24-05:00 42009804777 1 2 0 0 Manage Store Help Page 2021-02-11T11:09:24-05:00 42013925568 1 2021-02-10T17:09:10-05:00 0 0 Basic Contact Details Enter Company Name to Show on Labels, Invoices, etc. Check Not a business to default to First Name and Last Name only Primary Email to receive communication to Accounting Email to receive invoices First Name / Last Name Phone Number Residential Checkbox: Check to set address as Residential by default. Note: Incorrectly specifying if address is not a residential address can result in an adjustment fee by the carrier Default Ship From: Default shipping address when quoting shipments Address Details for shipping location <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421877/original/p5_2INojGHzfMLrM47nUepnbY5uVjxtjHw.png?1630928953" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908437" data-attachment="[object Object]"></p><p><br></p><ol> <li>Basic Contact Details<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Enter Company Name to Show on Labels, Invoices, etc. Check <em>Not a business</em> to default to First Name and Last Name only</li> <li style="margin-left: 20px;">Primary Email to receive communication to</li> <li style="margin-left: 20px;">Accounting Email to receive invoices</li> <li style="margin-left: 20px;">First Name / Last Name</li> <li style="margin-left: 20px;">Phone Number</li> </ol> </li> <li>Residential Checkbox: Check to set address as Residential by default. Note: Incorrectly specifying if address is not a residential address can result in an adjustment fee by the carrier<ol style="list-style-type: lower-alpha;"><li style="margin-left: 20px;">Default Ship From: Default shipping address when quoting shipments</li></ol> </li> <li>Address Details for shipping location</li> </ol><p></p> 42000108807 13 42000083647 2021-02-11T11:08:48-05:00 42009804777 2 2 0 0 My Info Help Page 2021-02-11T11:08:48-05:00 42013925568 1 2021-02-10T17:09:28-05:00 0 0 Boxes action buttons: Edit: Edit box line values Delete: Delete highlighted box Add Box: Add a new box to Standard Box list <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421878/original/Uc0sGlNNhplQa7nam2cFxxtGMdX2rBw_Vg.png?1630928954" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908479" data-attachment="[object Object]"></p><p><br></p><ol> <li>Boxes action buttons:<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"> <strong>Edit: </strong>Edit box line values</li> <li style="margin-left: 20px;"> <strong>Delete:</strong> Delete highlighted box</li> </ol> </li> <li> <strong>Add Box</strong>: Add a new box to Standard Box list</li> </ol><p></p> 42000108807 11 42000083648 2021-02-11T11:07:48-05:00 42009804777 3 2 0 0 Boxes Help Page 2021-02-11T11:07:48-05:00 42013925568 1 2021-02-10T17:09:46-05:00 0 0 Default View option: Once logged in, view will be immediately set to this option Default Language Tax Id field: Will enter in tax field by default with value entered here automatically Customs Broker field: Will enter in customs field with this value entered here automatically Reference #1 Field Reference #2 Field Reference #1 list: Click on the blue plus icon to create new list Reference #2 list: Click on the blue plus icon to create new list Default Measurement Units: Select between Imperial or Metric Default Packaging Type Residential Checkbox: Checking this will add residential tag to shipments by default Signature Checkbox: Checking this will add Signature Required by the carrier to shipments by default Disable Shipment Creation Emails: Checking this will stop automatic emails sent to default email address when shipment is created Always notify Recipients: Checking this will email Recipient email when shipment tracking is updated by default Social media links <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421880/original/22bctIISKs8o6Zwza3Xy-exkOUe1ITj_5Q.png?1630928956" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908485" data-attachment="[object Object]"></p><p><br></p><ol> <li>Default View option: Once logged in, view will be immediately set to this option</li> <li>Default Language</li> <li>Tax Id field: Will enter in tax field by default with value entered here automatically</li> <li>Customs Broker field: Will enter in customs field with this value entered here automatically</li> <li>Reference #1 Field</li> <li>Reference #2 Field</li> <li>Reference #1 list: Click on the blue plus icon to create new list</li> <li>Reference #2 list: Click on the blue plus icon to create new list</li> <li>Default Measurement Units: Select between <em>Imperial</em> or <em>Metric</em> </li> <li>Default Packaging Type</li> <li>Residential Checkbox: Checking this will add residential tag to shipments by default</li> <li>Signature Checkbox: Checking this will add <em>Signature Required </em>by the carrier to shipments by default</li> <li>Disable Shipment Creation Emails: Checking this will stop automatic emails sent to default email address when shipment is created</li> <li>Always notify Recipients: Checking this will email Recipient email when shipment tracking is updated by default</li> <li>Social media links</li> </ol><p></p> 42000108807 11 42000083649 2021-02-11T11:06:25-05:00 42009804777 4 2 0 0 Preferences Help Page 2021-02-11T11:06:25-05:00 42013925568 1 2021-02-10T17:10:00-05:00 0 0 Date Search Bar Carrier Search Selection : Narrow search results down by selected carrier Create new Manifest Manifest List: Click on any Manifest to view <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421881/original/9sJZAFAvUXyoih8E9PNcYGOlHxQus9ZoFA.png?1630928957" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908502" data-attachment="[object Object]"></p><p><br></p><ol> <li>Date Search Bar</li> <li>Carrier Search Selection : Narrow search results down by selected carrier</li> <li>Create new Manifest</li> <li>Manifest List: Click on any Manifest to view</li> </ol><p></p> 42000108807 14 42000083650 2021-02-11T11:05:18-05:00 42009804777 5 2 0 0 Manifest Help Page 2021-02-11T11:05:18-05:00 42013925568 1 2021-02-10T17:12:49-05:00 0 0 Search Bar Advance Search options Pay Invoice Options View Options Invoices (Click on an Invoice to Open Invoice Tab) Details and Shipment Details Tab View PDF or Email Invoice View Invoice Receipt <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421882/original/d120jtl8McThXHtGSxC-p5FEfvwtUS1VXw.png?1630928958" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908691" data-attachment="[object Object]"></p><p><br></p><ol> <li>Search Bar</li> <li>Advance Search options</li> <li>Pay Invoice Options</li> <li>View Options</li> <li>Invoices (Click on an Invoice to Open Invoice Tab)<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421883/original/NTGEV0hwzvn5jDTukFBCEc3MYMUdMJKLag.png?1630928959" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908690" data-attachment="[object Object]"><ol> <li style="margin-left: 20px;">Details and Shipment Details Tab</li> <li style="margin-left: 20px;">View PDF or Email Invoice</li> <li style="margin-left: 20px;">View Invoice Receipt</li> </ol> </li> </ol><p></p> 42000108807 7 42000083651 2021-02-11T11:04:24-05:00 42009804777 6 2 0 0 Invoices Help Page 2021-02-11T11:04:24-05:00 42013925568 1 2021-02-10T17:15:18-05:00 0 0 Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Package type selection Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In Box Library: Allows the option to select a commonly used box setup in Settings > Boxes Item Package Buttons Copy: Copies the package item and adds it as an additional item to the quote Delete: Deletes items from quote Add Items: Adds an additional package to the quote Special Handling: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires) Signature Required: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature. Proceed Options Insta Ship: Insta Ship skips the Choose Carrier screen by automatically selecting the least expensive shipping service option available Choose Carrier: Allows user to select service option for shipping on the following screen <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421886/original/YI_fbaQtxpcvJ5yA_AwTZnMYdfY9jL53aA.png?1630928959" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908900" data-attachment="[object Object]"></p><p><br></p><ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Package type selection</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Box Library: Allows the option to select a commonly used box setup in Settings &gt; Boxes</span></li> <li> <span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Item Package Buttons</span><ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Copy: Copies the package item and adds it as an additional item to the quote</span></li> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Delete: Deletes items from quote</span></li> </ol> </li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Add Items: Adds an additional package to the quote<br></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong>Special Handling</strong>: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires)</span></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong>Signature Required</strong>: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature.</span></span></li> <li>Proceed Options<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Insta Ship: Insta Ship skips the Choose Carrier screen by automatically selecting the least expensive shipping service option available</li> <li style="margin-left: 20px;">Choose Carrier: Allows user to select service option for shipping on the following screen</li> </ol> </li> </ol><p></p> 42000108807 6 42000083652 2021-03-05T13:13:44-05:00 42009804777 7 2 0 0 Quote & Ship Shipment Details Help Page 2021-03-05T13:13:45-05:00 42013925568 1 2021-02-10T17:15:51-05:00 0 0 Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Payment Method Selection Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information Rate and Pickups Options Edit Rate: Reverts back to the Carrier selection screen to change service Edit Pickup: Reverts back to Pickup/Drop-off screen Promo Code: Enter in a promo code here and select Apply. Wait a short time for the discount to apply to shipment which will reflect in the total on the left. Proceed to Pay button: Clicking this button will proceed to charge payment method and provide label. <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421889/original/KmPZ48JAUiHNMkJr3RBBHJqBkOEJErk7yw.png?1630928960" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908932" data-attachment="[object Object]"></p><p><br></p><ol> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Payment Method Selection</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information</span></li> <li> <span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Rate and Pickups Options</span><ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Edit Rate: Reverts back to the Carrier selection screen to change service</span></li> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Edit Pickup: Reverts back to Pickup/Drop-off screen</span></li> </ol> </li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Promo Code: Enter in a promo code here and select <strong>Apply</strong>. Wait a short time for the discount to apply to shipment which will reflect in the total on the left.<br></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Proceed to Pay button: Clicking this button will proceed to charge payment method and provide label.</span></li> </ol><p></p> 42000108807 7 42000083653 2021-03-05T13:13:34-05:00 42009804777 8 2 0 0 Finalize & Pay Help Page 2021-03-05T13:13:34-05:00 42013925568 1 2021-02-10T17:16:46-05:00 0 0 Change Shipping From Address Change Shipping To/Shipment Destination Address Recipient Details options Residential Address: This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any Carrier Adjustment Fees Confirm Delivery: Emails the email on file with a confirmation of delivery Notify Recipient: Emails the recipients email entered in the Recipient Details shipment tracking information Save to Address Book: Saves Recipient Details to ShipTime Address Book Select Date shipment is to occur <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421892/original/C-U185gZxXFGCg0qU-8_ZdyZrwntF8oy_g.png?1630928961" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059908983" data-attachment="[object Object]"></p><p><br></p><p><br></p><ol> <li>Change <em>Shipping From</em> Address</li> <li>Change <em>Shipping To/Shipment Destination </em>Address</li> <li>Recipient Details options<ol style="list-style-type: lower-alpha;"> <li>Residential Address: This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any <strong>Carrier Adjustment Fees</strong> </li> <li>Confirm Delivery: Emails the email on file with a confirmation of delivery</li> <li>Notify Recipient: Emails the recipients email entered in the Recipient Details shipment tracking information</li> <li>Save to Address Book: Saves Recipient Details to ShipTime Address Book</li> </ol> </li> <li>Select Date shipment is to occur</li> </ol><p></p> 42000108807 5 42000083654 2021-03-05T13:12:57-05:00 42009804777 9 2 0 0 Quote & Ship Address Details Help Page 2021-03-05T13:12:57-05:00 42013925568 1 2021-02-10T17:17:11-05:00 0 0 Change Shipping From Address Change Shipping To/Shipment Destination Address Residential Address: This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any Carrier Adjustment Fees Package type selection Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In Box Library: Allows the option to select a commonly used box setup in Settings > Boxes Add Items: Adds an additional package to the quote Special Handling: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires) Signature Required: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature. Item Package Buttons Copy: Copies the package item and adds it as an additional item to the quote Delete: Deletes items from quote Chat Panel: Opens up a chat with our Heroic Support Team <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421893/original/BepiA-5AU8AXU1BoaO9NLfe0R_CfhwCBMw.png?1630928962" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909000" data-attachment="[object Object]"></p><p><br></p><ol> <li>Change <em>Shipping From</em> Address</li> <li>Change <em>Shipping To/Shipment Destination </em>Address</li> <li> <strong>Residential Address:</strong> This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any <span style="color: rgb(184, 49, 47);">Carrier Adjustment Fees</span> </li> <li>Package type selection</li> <li>Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In</li> <li>Box Library: Allows the option to select a commonly used box setup in <em>Settings &gt; Boxes</em> </li> <li>Add Items: Adds an additional package to the quote</li> <li> <strong>Special Handling</strong>: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires)</li> <li> <strong>Signature Required</strong>: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature.</li> <li>Item Package Buttons<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Copy: Copies the package item and adds it as an additional item to the quote</li> <li style="margin-left: 20px;">Delete: Deletes items from quote</li> </ol> </li> <li>Chat Panel: Opens up a chat with our Heroic Support Team</li> </ol><p></p> 42000108807 6 42000083655 2021-02-11T11:01:36-05:00 42009804777 10 2 0 0 Quick Quote Help Page 2021-02-11T11:01:36-05:00 42013925568 1 2021-02-10T17:17:48-05:00 0 0 Scheduled Pickups: Any pickups that are scheduled and pending will be displayed here Missed Pickups: Any pickups that have been missed will be listed here with the option to rescheduled them Failed Pickups: Any pickups that failed to schedule will be listed here <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421894/original/ensZthfzgFbS9AnySXJ3OFMjFDHfVtONlg.png?1630928963" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909044" data-attachment="[object Object]"></p><p><br></p><p><br></p><ol> <li>Scheduled Pickups: Any pickups that are scheduled and pending will be displayed here</li> <li>Missed Pickups: Any pickups that have been missed will be listed here with the option to rescheduled them</li> <li>Failed Pickups: Any pickups that failed to schedule will be listed here</li> </ol><p></p> 42000108807 6 42000083656 2021-02-11T11:04:47-05:00 42009804777 11 2 0 0 My Pickups Help Page 2021-02-11T11:04:47-05:00 42013925568 1 2021-02-10T17:18:12-05:00 0 0 Add New: Add a new address to the address book Search Bar: Search for address by name or address Advanced Search Options Selected Options Ship to Selected: Selected address will perform a Quote & Ship. Multiple selected address will perform a Multiple Shipment Delete Selected: Delete selected address from address book. Address Action Buttons Edit: Edit the address properties Delete: Delete address from Address Book Latest Shipments: Display a list of shipments to this address <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421895/original/kTpjrh9cmCHJiuwGHH7WBcvUZMgTv9zYNw.png?1630928963" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909082" data-attachment="[object Object]"></p><p><br></p><ol> <li>Add New: Add a new address to the address book</li> <li>Search Bar: Search for address by name or address</li> <li>Advanced Search Options</li> <li>Selected Options<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Ship to Selected: Selected address will perform a <em>Quote &amp; Ship</em>. Multiple selected address will perform a <em>Multiple Shipment</em> </li> <li style="margin-left: 20px;">Delete Selected: Delete selected address from address book.</li> </ol> </li> <li>Address Action Buttons<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Edit: Edit the address properties</li> <li style="margin-left: 20px;">Delete: Delete address from Address Book</li> <li style="margin-left: 20px;">Latest Shipments: Display a list of shipments to this address</li> </ol> </li> </ol><p></p> 42000108807 7 42000083657 2021-02-11T11:04:00-05:00 42009804777 12 2 0 0 Address Book Help Page 2021-02-11T11:04:00-05:00 42013925568 1 2021-02-10T17:18:53-05:00 0 0 User Management Buttons Edit: Make changes to this user Deactivate: Deactivates user and prevents login Get API Key: Retrieve API key for use in integrations Change Password: Manually update password for individual user <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421896/original/nhlWHQxjlyS6lkpBBLhVzCcpVpkHe6u9pg.png?1630928964" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909119" data-attachment="[object Object]"></p><p><br></p><ol><li>User Management Buttons<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Edit: Make changes to this user</li> <li style="margin-left: 20px;">Deactivate: Deactivates user and prevents login</li> <li style="margin-left: 20px;">Get API Key: Retrieve API key for use in integrations</li> <li style="margin-left: 20px;">Change Password: Manually update password for individual user</li> </ol> </li></ol><p></p> 42000108807 4 42000083658 2021-02-11T11:08:24-05:00 42009804777 13 2 0 0 Users Page 2021-02-11T11:08:24-05:00 42013925568 1 2021-02-10T17:28:23-05:00 0 0 1. Add a new product 2. Sync products with your store page <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421897/original/1jAFe7EU2OgstZQmGQbmoVvCIdEXqrvVqQ.png?1630928967" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909672" data-attachment="[object Object]"></p><p><br></p><p>1. Add a new product</p><p>2. Sync products with your store page</p><p></p> 42000108807 15 42000083659 2021-02-11T11:07:26-05:00 42009804777 14 2 0 0 Product Help Page 2021-02-11T11:07:26-05:00 42013925568 1 2021-02-10T17:28:51-05:00 0 0 Add a payment card on file Set default card if multiple cards are added Set default payment type between Credit Card or Credit Account Add ShipCash to your account View ShipCash transactions <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421898/original/MmhQuKKQto7p2F-rjrOV4dLJmFdiqQwSVA.png?1630928968" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909705" data-attachment="[object Object]"></p><p><br></p><ol> <li>Add a payment card on file</li> <li>Set default card if multiple cards are added</li> <li>Set default payment type between Credit Card or Credit Account</li> <li>Add ShipCash to your account</li> <li>View ShipCash transactions</li> </ol><p></p> 42000108807 8 42000083660 2021-02-11T11:06:49-05:00 42009804777 15 2 0 0 Payments Help Page 2021-02-11T11:06:49-05:00 42013925568 1 2021-02-10T17:29:09-05:00 0 0 Start a Quick Quote Start a Quote & Ship Link an E-Commerce Store to your ShipTime account Add ShipCash to your ShipTime account View a graph that breaks down the amount of shipping done in your account Link an E-Commerce Store to your ShipTime account  Show more shipments in the Shipping History above View entire History & Tracking list Start a support chat with our Heroic Support team Shipment Action Buttons Repeat: Recreates shipment to ship again with the same address and shipment details View: Opens shipment information window Cancel: Cancels pending shipment. Shipments in transit cannot be cancelled. <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421901/original/lbEKVNR5sPzg0xSK_iHjfOB5ilRwD_E8CQ.png?1630928968" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42059909746" data-attachment="[object Object]"></p><p><br></p><ol> <li>Start a Quick Quote</li> <li>Start a Quote &amp; Ship</li> <li>Link an E-Commerce Store to your ShipTime account</li> <li>Add ShipCash to your ShipTime account</li> <li>View a graph that breaks down the amount of shipping done in your account</li> <li>Link an E-Commerce Store to your ShipTime account </li> <li>Show more shipments in the Shipping History above</li> <li>View entire History &amp; Tracking list</li> <li>Start a support chat with our Heroic Support team</li> <li>Shipment Action Buttons<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"> <em>Repeat</em>: Recreates shipment to ship again with the same address and shipment details</li> <li style="margin-left: 20px;"> <em>View</em>: Opens shipment information window</li> <li style="margin-left: 20px;"> <em>Cancel</em>: Cancels pending shipment. Shipments in transit cannot be cancelled.</li> </ol> </li> </ol><p></p> 42000108807 11 42000083661 2021-02-11T11:01:09-05:00 42009804777 16 2 0 0 Dashboard Help Page 2021-02-11T11:01:09-05:00 42013925568 1 2021-02-12T15:17:28-05:00 0 0 Copy Referral link to clipboard Share Referral link via Social Media of your choice View list of people who have used your referral link <p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421902/original/kaqlY1dB1Nlbf4fHmSbl6UQ1_HomuxFOKw.png?1630928969" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060050229"></p><p><br></p><ol> <li>Copy Referral link to clipboard</li> <li>Share Referral link via Social Media of your choice</li> <li>View list of people who have used your referral link</li> </ol><p></p> 42000108807 5 42000083722 2021-03-05T13:12:19-05:00 42009804777 17 2 0 0 Rewards Help Page 2021-03-05T13:12:20-05:00 42013925568 1 2021-02-12T15:42:12-05:00 0 0 Address Details Change Shipping From Address Change Shipping To/Shipment Destination Address Recipient Details options Residential Address: This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any Carrier Adjustment Fees Confirm Delivery: Emails the email on file with a confirmation of delivery Notify Recipient: Emails the recipients email entered in the Recipient Details shipment tracking information Save to Address Book: Saves Recipient Details to ShipTime Address Book Select Date shipment is to occur Dimensions Page Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Package type selection Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In Box Library: Allows the option to select a commonly used box setup in Settings > Boxes Item Package Buttons Copy: Copies the package item and adds it as an additional item to the quote Delete: Deletes items from quote Add Items: Adds an additional package to the quote Special Handling: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires) Signature Required: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature. Proceed Options Insta Ship: Insta Ship skips the Choose Carrier screen by automatically selecting the least expensive shipping service option available Choose Carrier: Allows user to select service option for shipping on the following screen   Carrier Selection Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Service Rating: Shows the ratings for that particular carrier service as reported by ShipTime customers Details Tool Tip: Shows a breakdown of charges for selected service Service Selection Options Select: Selects the service Save Quote: Saves quote with Address Details and selected service under Saved Quotes Pickup/Drop-off Page  Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Pickup/Drop-off Selection Selecting Pickup will show options for Pickup Date and Time as well as Pickup Location Please Note: Canpar does not offer the option to select Pickup Times, only which day Pickup is prefered Selecting Drop-off will advise to drop-off shipment at nearest Carrier authorized location. Click on the lick shown to locate the nearest drop-off point Special Instructions Box to enter in additional instructions for the carrier to pickup/deliver Finalize Payments Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Payment Method Selection Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information Rate and Pickups Options Edit Rate: Reverts back to the Carrier selection screen to change service Edit Pickup: Reverts back to Pickup/Drop-off screen Promo Code: Enter in a promo code here and select Apply. Wait a short time for the discount to apply to shipment which will reflect in the total on the left.   Proceed to Pay button: Clicking this button will proceed to charge payment method and provide label. <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><span style="font-size: 18px;"><strong>Address Details</strong></span></p><p><br></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421903/original/hUoG6GdpACiAH1nQlo-nT5IzLlRxsRXPxA.png?1630928970" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060050520"></p><ol> <li>Change <em>Shipping From</em> Address</li> <li>Change <em>Shipping To/Shipment Destination </em>Address</li> <li>Recipient Details options<ol style="list-style-type: lower-alpha;"> <li>Residential Address: This is used to indicate to the carrier the destination is in a residential area. Please ensure to check this box to avoid any <strong>Carrier Adjustment Fees</strong> </li> <li>Confirm Delivery: Emails the email on file with a confirmation of delivery</li> <li>Notify Recipient: Emails the recipients email entered in the Recipient Details shipment tracking information</li> <li>Save to Address Book: Saves Recipient Details to ShipTime Address Book</li> </ol> </li> <li>Select Date shipment is to occur</li> </ol><p><br></p><p><span style="font-size: 18px;"><strong>Dimensions Page</strong><br></span></p><p><br></p><p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421904/original/k08SorVD16J3MItSIy1JlAkPqYEEb_-szw.png?1630928971" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060050889"></p><p><br></p><ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Package type selection</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Box Library: Allows the option to select a commonly used box setup in Settings &gt; Boxes</span></li> <li> <span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Item Package Buttons</span><ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Copy: Copies the package item and adds it as an additional item to the quote</span></li> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Delete: Deletes items from quote</span></li> </ol> </li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Add Items: Adds an additional package to the quote<br></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong>Special Handling</strong>: Please ensure to check this box if the shipment is oversized or does not fit into a standard box (eg. Car Tires)</span></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong>Signature Required</strong>: Requests the carrier to obtain a signature from a person at the destination address for delivery to occur. PLEASE NOTE: During the COVID19 pandemic, no carrier is currently requiring drivers to obtain a signature.</span></span></li> <li>Proceed Options<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Insta Ship: Insta Ship skips the Choose Carrier screen by automatically selecting the least expensive shipping service option available</li> <li style="margin-left: 20px;">Choose Carrier: Allows user to select service option for shipping on the following screen</li> </ol> </li> </ol><p> </p><p></p><p><span style="font-size: 18px;"><strong>Carrier Selection</strong></span></p><p><br></p><p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421905/original/3R6UYlFjGd6fOpIwCzYxI7J_G9svSgX3ew.png?1630928972" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060051021"></p><p><br></p><ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li>Service Rating: Shows the ratings for that particular carrier service as reported by ShipTime customers</li> <li>Details Tool Tip: Shows a breakdown of charges for selected service</li> <li>Service Selection Options<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Select: Selects the service</li> <li style="margin-left: 20px;">Save Quote: Saves quote with Address Details and selected service under Saved Quotes</li> </ol> </li> </ol><p><br></p><p><span class="kbase-content__title--readonly collab-annotatable" data-test-id="article-title" style="position: relative; display: block; cursor: auto; font-size: 18px;">Pickup/Drop-off Page</span> </p><p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421906/original/p6D9VGjPbdpulFWu02tsvWH24xL9FaaN4g.png?1630928973" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060051161"></p><p><br></p><ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li>Pickup/Drop-off Selection<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Selecting Pickup will show options for<strong> Pickup Date</strong> and <strong>Time </strong>as well as<strong> Pickup Location</strong><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421907/original/EbkHgpVqk7r9i1Bz-Wil4gl7ey36ErCWaw.png?1630928973" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060051269">Please Note: Canpar does not offer the option to select Pickup Times, only which day Pickup is prefered</li> <li dir="ltr" style="margin-left: 20px;">Selecting Drop-off will advise to drop-off shipment at nearest Carrier authorized location. Click on the lick shown to locate the nearest drop-off point<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421908/original/OFDSI2Fq7w0U4M6PpzBfNmUHZhoXAMV2Ug.png?1630928974" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060051281"> </li> </ol> </li> <li>Special Instructions Box to enter in additional instructions for the carrier to pickup/deliver</li> </ol><p><br></p><p><span style="font-size: 18px;"><strong>Finalize Payments</strong></span></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421909/original/dy-_WxKY6gZQZQ5bOeO6p74kpr21zNXC9g.png?1630928974" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060051505"></p><p><br></p><ol><li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li></ol><ol start="1" type="1"> <li>Payment Method Selection</li> <li>Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information</li> <li>Rate and Pickups Options</li> </ol><ol> <li>Edit Rate: Reverts back to the Carrier selection screen to change service</li> <li>Edit Pickup: Reverts back to Pickup/Drop-off screen</li> </ol><ol start="5" type="1"> <li>Promo Code: Enter in a promo code here and select <strong>Apply</strong>. Wait a short time for the discount to apply to shipment which will reflect in the total on the left.<br> </li> <li>Proceed to Pay button: Clicking this button will proceed to charge payment method and provide label.</li> </ol><p></p> 42000108807 4 42000083726 2021-03-05T13:12:10-05:00 42009804777 18 2 0 0 Quote & Ship Feedback 2021-03-05T13:12:10-05:00 42013925568 1 2021-02-12T15:52:13-05:00 0 0 Actions Buttons Create Shipment: Allows you to create the shipment again with the following options: Keep Saved Quote: Creates the shipment while keeping this quote saved for future use/reference Remove Saved Quote: Creates the shipment while deleting the quote from the Saved Quotes page <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421910/original/D_bHOaRiQR9ll_kZNJTl_qGE35aCDj_YNw.png?1630928975" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060052010"></p><p><br></p><p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Actions Buttons</span></p><ol style="list-style-type: upper-alpha;"><li style="margin-left: 20px;">Create Shipment: Allows you to create the shipment again with the following options:<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 40px;">Keep Saved Quote: Creates the shipment while keeping this quote saved for future use/reference</li> <li style="margin-left: 40px;">Remove Saved Quote: Creates the shipment while deleting the quote from the Saved Quotes page</li> </ol> </li></ol><p></p> 42000108807 4 42000083727 2021-03-05T13:12:00-05:00 42009804777 19 2 0 0 Saved Quote Page 2021-03-05T13:12:01-05:00 42013925568 1 2021-02-12T15:58:17-05:00 0 0 Change Address: Change the shipping from address Select Label size once order is processed Search Bar: Type in order ID to quickly search for it Sync/Next Button: Sync store orders with ShipTime dashboard. Click next to scroll through order pages Edit Courier: Change courier for order Price breakdown: Hover mouse over question mark to view the price/fees breakdown <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421912/original/4NbT2JRof3udBcnBG8HvEtK58q9176FWcg.png?1630928976" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060052372" data-attachment="[object Object]"></p><p><br></p><ol> <li>Change Address: Change the shipping from address</li> <li>Select Label size once order is processed</li> <li>Search Bar: Type in order ID to quickly search for it</li> <li>Sync/Next Button: Sync store orders with ShipTime dashboard. Click next to scroll through order pages</li> <li>Edit Courier: Change courier for order</li> <li>Price breakdown: Hover mouse over question mark to view the price/fees breakdown</li> </ol><p></p> 42000108807 4 42000083728 2021-03-05T13:03:12-05:00 42009804777 20 2 0 0 Orders Help Page 2021-03-05T13:03:12-05:00 42013925568 1 2021-02-12T15:58:43-05:00 0 0 Search Bar: Enter in Tracking number or ShipID to locate shipment Advanced Search options Shipment Action Buttons Repeat: Duplicates shipment with same to and from address, as well as shipment details. Track: Opens tracking detail window Cancel: Cancels shipment. Note: Can only cancel shipments that are Pending (Shipment has not been picked up) within 5 days of creation. Cannot cancel In-Transit shipments <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421913/original/4IOcHbbPc3jTSTGdN8mtil3dwFJIuGbYog.png?1630928977" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060052392" data-attachment="[object Object]"></p><p><br></p><ol> <li>Search Bar: Enter in <em>Tracking </em>number or <em>ShipID </em>to locate shipment</li> <li>Advanced Search options</li> <li>Shipment Action Buttons<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Repeat: Duplicates shipment with same to and from address, as well as shipment details.</li> <li style="margin-left: 20px;">Track: Opens tracking detail window</li> <li style="margin-left: 20px;">Cancel: Cancels shipment. Note: Can only cancel shipments that are <em>Pending </em>(Shipment has not been picked up) within 5 days of creation. Cannot cancel <em>In-Transit</em> shipments</li> </ol> </li> </ol><p></p> 42000108807 5 42000083729 2021-03-05T13:03:32-05:00 42009804777 21 2 0 0 History & Tracking Help Page 2021-03-05T13:03:32-05:00 42013925568 1 2021-02-12T15:59:07-05:00 0 0 Slider toggle for Logo/Company Name Remove uploaded Logo Add business support information and social media links Slider toggle to enable Support Info and Social URL's Footnote text box for tracking pages Save button View courier direct tracking page <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421914/original/Zp3Q2gdjO6UGS-9i3Ajm-wkaAPNzmKQpAQ.png?1630928978" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060052426" data-attachment="[object Object]"></p><p><br></p><ol> <li>Slider toggle for Logo/Company Name</li> <li>Remove uploaded Logo</li> <li>Add business support information and social media links</li> <li>Slider toggle to enable Support Info and Social URL's</li> <li>Footnote text box for tracking pages</li> <li>Save button</li> <li>View courier direct tracking page</li> </ol><p></p> 42000108807 6 42000083730 2021-03-05T11:34:36-05:00 42009804777 22 2 0 0 Branded Tracking Help Page 2021-03-05T11:34:36-05:00 42013925568 1 2021-02-12T16:00:59-05:00 0 0 1. Link your personal/business carrier accounts to your ShipTime account 2. Enable or disable carriers from appearing during shipment Quotes <p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421919/original/Q90Uid7MS9dqSgQgxKK0HHJ8aSkEWKz0tg.png?1630928979" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060052721"></p><p dir="ltr"><br></p><p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p>1. Link your personal/business carrier accounts to your ShipTime account</p><p>2. Enable or disable carriers from appearing during shipment Quotes</p><p></p> 42000108807 7 42000083731 2021-03-05T11:34:18-05:00 42009804777 23 2 0 0 Carriers Help Page 2021-03-05T11:34:18-05:00 42013925568 1 2021-02-12T16:32:15-05:00 0 0 Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Shipping options for preferred Transit Days, date for Shipping, and Special Handling/Signature Required Carrier selection options Shipping from Address Shipping to Address Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Package type selection Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In Box Library: Allows the option to select a commonly used box setup in Settings > Boxes Item Package Buttons Copy: Copies the package item and adds it as an additional item to the quote Delete: Deletes items from quote Add Items: Adds an additional package to the quote Select Label Type: Select what size label to generate Get Quote: Proceed to get carrier quote with information entered Proceeed to Pickup/Drop-off page Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Pickup/Drop-off Selection Selecting Pickup will show options for Pickup Date and Time as well as Pickup Location Please Note: Canpar does not offer the option to select Pickup Times, only which day Pickup is prefered Selecting Drop-off will advise to drop-off shipment at nearest Carrier authorized location. Click on the lick shown to locate the nearest drop-off point Special Instructions Box to enter in additional instructions for the carrier to pickup/deliver   Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step Payment Method Selection Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information Rate and Pickups Options Edit Rate: Reverts back to the Carrier selection screen to change service Edit Pickup: Reverts back to Pickup/Drop-off screen Promo Code: Enter in a promo code here and select Apply. Wait a short time for the discount to apply to shipment which will reflect in the total on the left.   Proceed to Pay button: Clicking this button will proceed to charge payment method and provide labels. <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421920/original/9w9SmYoZoQhEVqYKhAhROjlYPD7T3xxznA.png?1630928981" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060053215"></p><p><br></p><ol> <li dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</span></li> <li dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;">Shipping options for preferred Transit Days, date for Shipping, and Special Handling/Signature Required</span></li> <li dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;">Carrier selection options</span></li> <li dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;">Shipping from Address</span></li> <li dir="ltr"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;">Shipping to Address</span></li> </ol><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421921/original/C2X9X6pyBG-HIPU9OdJZrLRr-cbQgTiKeg.png?1630928982" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060053930"></p><p><br></p><p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;" dir="ltr"></span></p><ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Package type selection</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Measurement Units selection: Metric = Kg/Cm | Imperial = Lbs/In</span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Box Library: Allows the option to select a commonly used box setup in Settings &gt; Boxes</span></li> <li> <span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Item Package Buttons</span><ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Copy: Copies the package item and adds it as an additional item to the quote</span></li> <li style="margin-left: 20px;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Delete: Deletes items from quote</span></li> </ol> </li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;">Add Items: Adds an additional package to the quote<br></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;"><strong dir="ltr">Select Label Type: </strong>Select what size label to generate<strong dir="ltr"><br></strong></span></span></li> <li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong dir="ltr">Get Quote: </strong>Proceed to get carrier quote with information entered</span></span></li> </ol><p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><strong dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421922/original/zuBKSDLzN7dCozDXozoKngG6yGsC-09xBw.png?1630928983" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="42060054049"></strong></span></span><br></p><ol><li><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><span class="fr-view collab-annotatable" data-test-id="article-description" dir="ltr" style="position: relative; display: block; cursor: auto;">Proceeed to Pickup/Drop-off page</span></span></li></ol><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421923/original/ZP5j6zulDk96TtTbv4A0luEDPB3RSEvARg.png?1630928984" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060054187" data-attachment="[object Object]"></p> <p><br></p> <ol> <li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li> <li>Pickup/Drop-off Selection<ol style="list-style-type: lower-alpha;"> <li style="margin-left: 20px;">Selecting Pickup will show options for<strong> Pickup Date</strong> and <strong>Time </strong>as well as<strong> Pickup Location</strong><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421924/original/wiz85-dBpGzbBaFywOGUk0UNnuLb1jGxAA.png?1630928985" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060054185" data-attachment="[object Object]">Please Note: Canpar does not offer the option to select Pickup Times, only which day Pickup is prefered</li> <li style="margin-left: 20px;">Selecting Drop-off will advise to drop-off shipment at nearest Carrier authorized location. Click on the lick shown to locate the nearest drop-off point<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421925/original/ohvhJqCKgSMSxCu0HEQJTlCkDHAB56WOwQ.png?1630928985" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060054186" data-attachment="[object Object]"> </li> </ol> </li> <li>Special Instructions Box to enter in additional instructions for the carrier to pickup/deliver</li> </ol></span> <p><span class="fr-view collab-annotatable" data-test-id="article-description" style="position: relative; display: block; cursor: auto;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42073421926/original/tCMsm-cTX3LsU-muJG_esWtRHGKqLt4cUQ.png?1630928986" style="width: auto;" class="fr-fic fr-fil fr-dib inline-image" data-id="42060054239" data-attachment="[object Object]"></p><p><br></p><ol><li>Shipment Progress Bar: Current step is highlighted in orange. Clicking on any of the previous steps will take you back to that step</li></ol><ol start="1" type="1"> <li>Payment Method Selection</li> <li>Edit Shipment Details: Will revert back to Shipment Details screen to allow for updating package information</li> <li>Rate and Pickups Options</li> </ol><ol> <li>Edit Rate: Reverts back to the Carrier selection screen to change service</li> <li>Edit Pickup: Reverts back to Pickup/Drop-off screen</li> </ol><ol start="5" type="1"> <li>Promo Code: Enter in a promo code here and select <strong>Apply</strong>. Wait a short time for the discount to apply to shipment which will reflect in the total on the left.<br> </li> <li dir="ltr">Proceed to Pay button: Clicking this button will proceed to charge payment method and provide labels.</li> </ol> 42000108807 11 42000083735 2021-03-05T11:34:07-05:00 42009804777 24 2 0 0 Multiple Shipment Help Page 2021-03-05T11:34:07-05:00 42013925568