Shipping

What do I do if I'm not selling anything that I ship?
You’ll still need to create a commercial invoice. You can specify in the description field, the reason for the shipment along with the description of the i...
Fri, 14 Jun, 2019 at 5:11 PM
What is an adjustment?
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment...
Fri, 14 Jun, 2019 at 5:11 PM
My invoice says Base & Fuel, what does this mean?
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Fri, 14 Jun, 2019 at 5:11 PM
Can I request a refund for an adjustment charge?
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Mon, 16 Sep, 2019 at 4:34 PM
How long do I have to cancel a shipment?
You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select History ...
Mon, 16 Sep, 2019 at 4:20 PM
If I already have discounted rates negotiated with a courier, can I use that discount on PaidShipping?
Depending on the size of your business, we do offer services at discounted rates.     If you have rates negotiated with a courier, you may find PaidShippi...
Mon, 16 Sep, 2019 at 4:32 PM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! PaidShipping takes the confusion out of dealing with multiple couriers. If you have a question or concer...
Mon, 16 Sep, 2019 at 4:31 PM
Does PaidShipping produce all necessary documents for international shipments?
For international shipments, PaidShipping will collect the necessary information and automatically create your commercial invoice – a required document for ...
Fri, 14 Jun, 2019 at 5:15 PM
Are brokerage charges included in the rates I see?
For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees i...
Fri, 14 Jun, 2019 at 5:15 PM