FAQ

Do you have an app?
PaidShipping does not currently have an app for iOS or Android. We have striven to use the latest and greatest in web technologies so our application is mob...
Thu, 13 Jun, 2019 at 6:35 PM
Can I ship dangerous goods through PaidShipping?
No. We’re not able to ship dangerous goods at this time. You will need to make alternate arrangements for these shipments. 
Thu, 13 Jun, 2019 at 6:36 PM
Can I ship to PO Boxes through PaidShipping?
The couriers in our system do not have access to PO Boxes. Please follow-up with your receiver to get a physical ship to address. 
Thu, 13 Jun, 2019 at 6:36 PM
What’s the difference between a ‘Ground’ and ‘Express’ service?
Ground and Express is usually (but not always) the difference between guaranteed and not-guaranteed. It usually depends on where you’re shipping. PaidSh...
Thu, 12 Sep, 2019 at 7:00 PM
Do all users share the same address book?
Yes, all users under the same account will share the same address book. 
Thu, 13 Jun, 2019 at 6:37 PM
How many addresses can I store in my address book?
There is no limit, however keeping a lean address book is recommended to keep the shipping process efficient. 
Thu, 13 Jun, 2019 at 6:37 PM
How can I find my Invoice?
Invoices can be found by expanding the Manage section in the sidebar. Then select Invoices. 
Thu, 12 Sep, 2019 at 7:05 PM
Why is my invoice not opening?
Invoices need to open in a new window. Please update your browser settings to allow pop-ups for: https://app.paidshipping.com You may find walkthrough g...
Thu, 13 Jun, 2019 at 6:40 PM
How are taxes calculated?
Sales tax is a regular fact of life. It can be tricky when it comes to shipping as the tax is applied based on the destination. If you aren’t used to the ta...
Thu, 12 Sep, 2019 at 7:02 PM
What is PaidShipping?
PaidShipping is an all-in-one shipping platform where you can process and manage your shipments in one convenient location. PaidShipping’s easy to use tools...
Wed, 1 Sep, 2021 at 12:48 AM