How do I update my bank account information for funding deposits?
To update the depository account, please submit a photocopy of a voided check or bank letter to In the subject line, please reference...
Fri, 4 Oct, 2019 at 4:30 PM
Why am I unable to sign in to my account?
Passwords are case sensitive. If you do not remember your password, please click on the Forgot Password link and a password reset e-mail will be sent to you...
Fri, 22 Jan, 2021 at 11:44 AM
Where do I submit underwriting documentation for my merchant account?
Please send all documents for underwriting to In the subject line, please include the name of the business that the documents are for.
Fri, 4 Oct, 2019 at 4:33 PM
What card types can I accept?
We support all major card brands such as Visa, MasterCard, American Express, and Discover.
Fri, 4 Oct, 2019 at 4:33 PM
Is a Tax-ID or EIN number needed to sign up for a merchant account?
No, a Tax-ID or EIN is not required to sign up for a merchant account. If the merchant does not have a Tax ID or EIN, they can simply use their Social Secur...
Fri, 4 Oct, 2019 at 4:35 PM
How do I contact support?
There are four ways to contact support: Submit an inquiry on our Contact Us form.  Live Chat via the Chat Now option below. Email us at
Fri, 4 Oct, 2019 at 4:37 PM
How can I increase my daily or monthly credit card processing limits?
If you need higher processing limits, then please submit the following documents to The most current and recent 3 months worth of m...
Fri, 4 Oct, 2019 at 4:42 PM
What do the different AVS or CVV codes mean?
AVS Codes XExact match, 9-character numeric ZIPYExact match, 5-character numeric ZIPAAddress match onlyW9-character numeric ZIP match onlyZ5-character Zi...
Thu, 26 Sep, 2019 at 5:41 PM
Payment Processing Terminology 101
Acquirer, Acquiring Bank, Acquiring Institution The financial institution supplying the merchant with means to accept credit cards for payments. The financi...
Thu, 26 Sep, 2019 at 2:53 PM
What really happens when you process a credit card?
The credit card processing system has many steps.  Outlined below is a brief description of how a typical credit processing system works. The e-commerc...
Fri, 22 Jan, 2021 at 11:42 AM