General

How can I increase my daily or monthly credit card processing limits?
If you need higher processing limits, then please submit the following documents to underwriting@paid.com: The most current and recent 3 months worth of m...
Fri, 4 Oct, 2019 at 4:42 PM
How do I cancel or close my merchant account?
In order to close your merchant account, please send an email to support@paid.com with the business name and the reason for account closure. You will receiv...
Fri, 4 Oct, 2019 at 4:27 PM
How do I contact support?
There are four ways to contact support: Submit an inquiry on our Contact Us form.  Live Chat via the Chat Now option below. Email us at support@paid.com...
Fri, 4 Oct, 2019 at 4:37 PM
How do I update my bank account information for funding deposits?
To update the depository account, please submit a photocopy of a voided check or bank letter to underwriting@paid.com. In the subject line, please reference...
Fri, 4 Oct, 2019 at 4:30 PM
Is a Tax-ID or EIN number needed to sign up for a merchant account?
No, a Tax-ID or EIN is not required to sign up for a merchant account. If the merchant does not have a Tax ID or EIN, they can simply use their Social Secur...
Fri, 4 Oct, 2019 at 4:35 PM
Payment Processing Terminology 101
Acquirer, Acquiring Bank, Acquiring Institution The financial institution supplying the merchant with means to accept credit cards for payments. The financi...
Thu, 26 Sep, 2019 at 2:53 PM
What card types can I accept?
We support all major card brands such as Visa, MasterCard, American Express, and Discover.
Fri, 4 Oct, 2019 at 4:33 PM
What do the different AVS or CVV codes mean?
AVS Codes XExact match, 9-character numeric ZIPYExact match, 5-character numeric ZIPAAddress match onlyW9-character numeric ZIP match onlyZ5-character Zi...
Thu, 26 Sep, 2019 at 5:41 PM
What really happens when you process a credit card?
The credit card processing system has many steps.  Outlined below is a brief description of how a typical credit processing system works. The e-commerc...
Thu, 26 Sep, 2019 at 2:58 PM
Where do I submit underwriting documentation for my merchant account?
Please send all documents for underwriting to underwriting@paid.com. In the subject line, please include the name of the business that the documents are for.
Fri, 4 Oct, 2019 at 4:33 PM